Pizza Klub & Grill House Forest Gate — Restaurant in London

Ordered a Buy 1 Get 1 deal from deliveroo. On the app they advertise each pizza as £20, so £40 in total. The picture they have added is of a large pizza, with cheese twists at the end which sounds completely normal as this is what large pizzas would retail for. To our shock, two 9 inch tiny pizzas arrived (no cheesy twists) 1 hour after the delivery time suggested on deliveroo. We called about the delay and the man on the phone was extremely rude.

The pictures they use is not of the food that they will bring you and they should be ashamed of themselves for being scammers. A tip to this “fine” establishment - you will never attract loyal customers, just one off orders from people who will be appalled once their food arrives. Stop scamming people with that fake deal (I am not the first one to complain about this issue in the reviews). Worst part is that your food tastes nice, but you are scamming people for a quick profit - that is not how a successful business works and your restaurant won’t survive in the long-term. Work on your customer service and product offering and you’ll have a better chance, otherwise you are doomed. The scam won’t pay your bills for too long - repeat customers and high customer reviews would do though. Shame...

I don't normally leave reviews but after what happened today i felt the need to. The pizza klub and the grill klub are the same company. I have been a regular customer of the grill klub for a while now. But today, the mild peri peri wings is way too spicy to the point it numbs and burns the mouth and the tummy hurts. I am asian and i can take my spices pretty well but my flatmates and boyfriend can handle average spice tolerance. Fihad who claims to be the owner is saying the mild wings are very mild and it is the same as always despite me being a regular customer ordering it multiple times. There was no reason for me to lie about the spice level at all. But the owner refused to admit his fault about the supposedly mild spice level. I am now stuck with an order of 40 wings, with 3 flatmates and my boyfriend who all agreed this is not mild, or even average spice level. This is not edible. I requested to change my order but was rudely refused. JustEat investigated and gave us a full refund. We will never order from them again because the owner said it is ok to lose a regular customer. Horrible food and an even worse customer service. Save yourself the hassle as i wouldn't wish this to...

Terrible Experience at Pizza Klub & Grill House, Forest Gate

I recently had the misfortune of dining at Pizza Klub & Grill House in Forest Gate, and I can confidently say it was one of the worst experiences I've ever had at a restaurant. The staff were shockingly uncooperative and displayed an appalling level of rudeness. From the moment we walked in, we were treated with utter disrespect.

The employees were not only inattentive but also used abusive language towards customers. When we tried to address an issue with our order, the staff became aggressive and made us feel completely unwelcome. The level of hostility was unbelievable, and it seemed like they had no interest in providing any form of customer service.

It's clear that Pizza Klub & Grill House has no regard for their patrons. I would strongly advise anyone considering a visit to steer clear of this place. Save yourself the headache and avoid this establishment at all costs. Absolutely...