PizzaExpress — Restaurant in London

Poor understanding and care of allergies - do better Pizza Express!

My family and I were visiting friends having travelled from South Wales. We picked PE having visited other branches before and knowing they handle allergens well, however on this occasion I was left very frustrated and concerned at our experience.

My 5 year old daughter is a diagnosed coeliac, meaning she can not have wheat, rye or barley and needs gluten free alternatives which PE does, and should indeed cater for. The slightest cross contamination makes her very ill, meaning food traces as small as crumbs with gluten can impact her body, making her very poorly.

But here we are sat in a hotel room with her being sick despite the waitress earlier this afternoon telling me 'not to worry because they know what they are doing'. I found this very condescending and clearly she did not have a clue how to handle allergens having questioned whether corn is gf and bringing out vanilla gelato (which is gf) with a cone in the top (which isnt). I'm so angry at our experience.

My daughter is now unwell due to your negligence PE and I will be contacting your head office.

Understand this - intolerance isn't life threatening, allergies are and are completely different. So when your waitress tells me not to worry because 'her brother in law can't have gluten' get your knowledge and the difference between allergies and intolerance correct before making sweeping statements with little...

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