PizzaExpress — Restaurant in London

Extremely Disappointed – Discriminatory Treatment at Stratford Broadway Branch I’m truly disheartened to be writing this, but my experience at Pizza Express Stratford Broadway during the recent 1965 Menu Pricing promotion was absolutely appalling—and unfortunately, reflective of a deeper issue. Despite having a confirmed booking, my family and I were treated with outright hostility from the moment we arrived. We were left waiting for over an hour before our order was even taken, while other diners who arrived much later were served promptly. Multiple attempts to get a server’s attention were blatantly ignored, and we were made to feel completely unwelcome. What made this even more distressing was that I was fasting, and due to the inexcusable delays, I wasn’t able to break my fast on time. To make matters worse, when we asked for a takeaway box for my daughter’s unfinished pizza, we were denied—despite other tables being given them without issue. We were told that “management had specifically decided we couldn’t have one.” It was degrading and clearly targeted. The manager’s behavior was aggressive, dismissive, and deeply unprofessional. When we tried to use a legitimate starter code from a previous complaint, he shouted at us in front of other diners and only relented after we showed him the offer’s terms ourselves. Even then, he waved around WhatsApp messages in an attempt to justify denying us. As we left, he mocked us and said, “carry on making your complaints,” claiming nothing would be done. A staff member also told us to “get out” and made further disrespectful comments. Pizza Express’s official response admitted they had “fallen short” and offered an apology, yet shockingly claimed that waiting over an hour to place an order is “within acceptable service times.” CCTV “conveniently” didn’t cover the area where we were seated, and they denied any wrongdoing despite overwhelming evidence. See the images I’ve included showing screenshots from their incompetent customer service team and images of the staff involved in this appalling treatment. Please also refer to the video now circulating on social media, which clearly shows how we were treated. Let me be clear: this was not just bad service. This felt like targeted, discriminatory treatment—whether due to a previous complaint or because of who we are. As a Muslim family simply trying to enjoy a meal, the experience was humiliating and painful. Pizza Express needs to take accountability. A vague apology isn’t enough. They need to properly investigate, retrain staff, and prove they take discrimination seriously. I hope this review raises awareness and encourages others to speak up. No one should be treated like this in any public space—let alone by a national restaurant chain claiming to...

Absolutely Horrendous Experience – Avoid at All Costs!

If I could give zero stars, I would. I booked a table for 5 PM at Pizza Express Theatre Square Stratford, expecting a decent meal. Instead, I was met with chaos, incompetence, and some of the worst customer service I’ve ever encountered.

When I arrived, they denied my booking because their systems had crashed—as if that’s MY problem? Rather than apologizing or making an effort to accommodate me, the staff shrugged it off and treated me like I had just wandered in off the street. No sympathy, no attempt to fix their mistake, just an attitude of “too bad, not our fault.”

I asked if they could find a table since it was THEIR error, and I was met with blank stares and poor excuses. Apparently, they had zero backup plan for technical issues—which, considering this is a big chain restaurant, is absolutely laughable.

The staff were rude, dismissive, and completely unhelpful. No manager in sight, no one taking responsibility. Just a bunch of employees standing around looking clueless. If you want to experience what it feels like to be ignored, disrespected, and left standing around like an idiot, then by all means, book a table here (though who knows if they’ll even honor it).

I left feeling frustrated, hungry, and utterly disappointed. Pizza Express Theatre Square Stratford is a joke of a restaurant—avoid it like the plague unless you enjoy being treated like garbage....

We booked a family meal online to celebrate (it co-incideded with the anniversary pizza promo) — we had confirmation, email in hand, everything set. We arrived on time, excited, only to be met by a staff member who bluntly declared: “Your booking is cancelled. You can’t come in. Everything is booked + sold out”

Why? The PE IT system crashed after the pizza promo went live. Instead of honoring existing reservations, they rebooted, wiped all bookings, and re-sold the booking slots—leaving us stranded.

Staff response? A shrug and “Tough luck, nothing we can do.” No apology, no effort to accommodate us—just indifference and a underlying “Get lost” attitude.

Insulting part? The restaurant was completely empty!!?? Not a single diner. Tables sat unused while we were turned away for an imaginary “overbooking” caused by their own incompetence. WOW!

When challenged, staff offered no solutions, no goodwill gestures — just robotic dismissal & repetition. This wasn’t just a technical error; it was contempt for customers. A brand that confirms bookings but refuses to honor them, then blames IT while leaving tables vacant, doesn’t deserve a single penny of my or your money!

Result? Our lifetime value to PizzaExpress is now £0. We’ll never return to ANY of the chains restaurants. I see zero reason to consider any of them, given the plethora of options in the marketplace + choices of great...