PizzaExpress — Restaurant in London

If you're lucky enough to be served by Emmy, prepare for an experience that elevates dining to an art form. From the moment she approaches your table, it's clear that she’s not just a waitress—she’s a master of hospitality. Emmy’s warm, genuine smile puts you at ease immediately, and her attention to detail is unparalleled. Every recommendation is spot-on, with an almost intuitive understanding of what you’ll love.

Her timing is flawless, balancing the perfect amount of attention without being overbearing. She’s always one step ahead, knowing when to check in and when to give you space. Emmy’s knowledge of the menu is impressive, effortlessly guiding you through the specials with enthusiasm and expertise, and her passion for the food and drink shines through with every word.

But it’s not just her professionalism that sets her apart—it’s her personal touch. Emmy takes the time to make every guest feel special, remembering preferences from past visits and making thoughtful suggestions that show she truly listens. You don’t just feel like a customer when you’re in her care; you feel like a guest at a friend’s home.

If there were a “Waitress of the Year” award, Emmy would win it hands down. Dining with her as your server is not just a meal—it’s an experience you’ll remember long after the last course is finished. In short: Emmy doesn’t just wait tables; she makes every meal an...

Lived in Shepherd's Bush just shy of 30 years. For some reason, I'd never visited this branch of Pizza Express before. (Or Pizza Express, in general.) Always gone to a rival on Holland Park Avenue. 12 days ago, a buddy from Hammersmith popped round to see me. He didn't want to go "all the way" to Holland Park Avenue....so...(reluctantly)....I agreed to go with him to Pizza Express, (Shepherd's Bush.) What a revelation!! (And an utter pleasure.) Fresh and tasty tucker, Warm and welcoming service, Great background music. Not sure how I missed this one?? (I've been back twice. Both times without my buddy.) Meaning, I've been going on my own volition, LOL Had a pizza with a classic crust the 1st time - Yummy. On my 2nd visit, my Server not only remembered my name...but what I'd previously - Wow! I've just got back from another there. And my Server...(from all 3 times - A WONDERFUL!! lady called Mima? suggested I try the Romano crust. I did. And Mima was spot on in her recommendation. (B/c the crust is thinner...you taste even more of the filing.) TOTALLY !! want to commend her. (She's a big reason why I returned the 2nd and 3rd times.) As well as the tasty food, as well. lol. This is now my new local Pizzeria. Memo to Holland Park Avenue "rival" - It's...

There were 8 of us and we had asked for a quiet table. We were seated in a great spot. Our waiter Marcelo was welcoming and did everything he could to make us feel comfortable. Nothing was too much trouble. He happily took a photo for us of the group. I had the Brushetta- perfect! Pizza base, warm from the oven, beautiful flavour. Chilli prawns were superb. Low calorie choices were excellent! The Leggera Pomodoro was delicious.! Cooked perfectly, with a hole in the middle for salad! Others had the chocolate fondant and lemon with meringue roulade. All cooked to a high standard. It was a combined birthday, and Marcello picked up on this, and a special brownie decorated with Happy Birthday' was presented after the meal! Claudia had assisted with this lovely touch! They both came over to the table to sing Happy Birthday. Definitely recommend this restaurant! It is unusual to be served with such enthusiasm. Marcello is a great asset to the restaurant. As there were 7 of us the service charge is automatically added to the bill. Cannot fault the service in...