Pret A Manger — Restaurant in London

The shop used to be great, customer service was fast and friendly. Now however, the staff changed, there is a new gentleman behind the counter and only one girl making coffees and drinks, struggling to keep up. I was served white coffee when asked for black filter, and only realised when drank a big gulp. Not a good experience for a someone allergic to lactose. Then, the last few days my orders were just ignored and a the customers after me were served well before me. There is a chaos during mornings, orders are confused and not correct for other customers too. It takes me 10 minutes to get a black filter coffee at pret now, with bad customer service. I just don't see why I should choose their service over many other coffee shops in the area where the general experience is...

Sorry to give you * star or if I can give you 0.5 star I can put it but the least one only for 1 *. Last week (Friday morning), I got long wait but resulted in a watery latte and I realised it half-way through my working place then straight put that Latte to the bin. This morning (monday morning), I got delay because my order keeps backward compare to other customers as they got their orders even they later than me. I complained then they barked at me in rude voice tone and body gesture. Pret, now you lost one of your loyal morning customer which you...

The tables are dirty, and not one member of staff has even been to have a look at the state of the place, let alone clean the tables so that I can place my coffee and a snack that came to almost £7 onto a clean table. Disgraceful. Why has it been made acceptable for customers to have to serve and clean tables before and after we use them. Sort it out, Pret. Employ enough people so that there is enough staff to serve and keep the...