Pret A Manger — Restaurant in London

OVERCHARGING and TOTALLY DISORGANISED STAFF, Just been overcharged at this Kentish Town branch on 29th September at 3pm, bought a Humous & Falafel Mezze salad, clearly labelled as £5.75, got to the till I was charged £5.95, when I raised this with staff they insisted its £5.95 and would not do anything about it. I insisted on getting a refund for the entire purchase which they then didn't know how to do, so it took ages for them to work out how to refund me back the £5.95. I went somewhere else instead to buy my food as I do not like being overcharged or bad customer service. The overcharging is widespread and they are banking on the idea that most people will not notice. They also have a lot of handwritten price labels on their sandwiches deliberately done to overcharge customers. Its by far the most disorganised and dishonest branch and the worst customer services of Pret I have been too. If you have any form of allergy please avoid this branch as their disorganisation does not end at the till, they are making mistakes all over including in their kitchen in the background. Avoid this branch until their staff get properly trained, prices displayed on products are what the customer is being charged and until their customer services improves. I will never use...

The second star because your colleague apologised on his behalf. I came in yesterday evening for a drink not freebies! (I say that because that's how I left your store feeling like I did not come in to pay for something and was getting whatever I came in for for free). I was probably your second to last customer. Your male employee on shift was so rude and dismissive towards me while I placed my order. He threw my change on the counter and walked off from the til towards the door on his phone. I then told the lady making my drink and she apologised on his behalf. I am mainly writing this because I found it odd that the next customer received a much more polite greeting and service...could it be because it was an older white lady? I then went to the door to leave and was locked in. Had to let myself out of your store while you had staff on the floor. I was recently at the Lunch exhibition at the Excel centre, where I was able to meet some of your CEOs, they were so polite and knowledgeable about their industry that it made it even more disappointing to receive such a bad service where I went to another store on the same strip shortly before (to order) and after (to collect) and received a COMPLETELY different...

My first visit ever ,02/09/2024 I'm not a local person. Walked in nobody was around I was the only customer ,then another customer walked in and she was served before me because of she was a regular ofcourse the blue haired young lady Barrister she immediately recognised her and said Large latte?

I was served after her I could have just walk away with my coffee because of I was not asked to make the payment, Then another worker she appeared and I said to her that I want to pay (she looks like a supervisor)

Then she arranged the payment but for cup of Americano I was not going to pay for £4.50 I reminded her that I'm only having Americano she apologised and said I thought you were having a latte. Not a great place to be where they put locals first You may visit but I won't again.

Ps.Im typing this from inside of this kentish town...