Rangrez london — Restaurant in London

Reply to the response from the restaurant

I appreciate your response, but I’d like to clarify a few points.

Firstly, our plates were not empty—the chilli chicken wasn’t finished, the rice and vindaloo were barely touched, and there was still fish pakora left. It’s quite common for diners to be polite when asked about their meal, but that doesn’t mean the food was enjoyable.

Secondly, regarding the service charge, I did not cause a scene. I simply questioned the charge, which—despite what you claim—is not legally compulsory in the UK. You did not state at any point it was compulsory. The other diners in the restaurant (just one other couple) agreed that customers have the right to refuse a service charge. In fact, I personally apologised to them for the situation.

You also failed to address my other key complaint—the temperature of the restaurant. It was so cold that my wife kept her coat on throughout the meal, and despite being told the heating would be adjusted, nothing changed.

Lastly, if you look at my Google review history, you’ll see that I rarely complain. In fact, this was the first time in years that I refused to pay a service charge. I am usually a very generous tipper, but service needs to be earned.

Rather than dismissing feedback with inaccuracies, I’d encourage you to reflect on the points raised. Acknowledging genuine issues would go a lot further than a defensive response.

Disappointing Experience at Rangrez

After the theatre, we decided to try Rangrez, as the reviews seemed promising. Unfortunately, it didn’t live up to expectations.

I’ve dined at many restaurants and enjoyed plenty of wine, but I’ve never been told that they only serve 125ml glasses at £7.49, which isn’t cheap. When I questioned this, pointing out that 175ml and 250ml are more common measures, the server insisted that 125ml is the standard everywhere. Rather than paying over the odds for small pours, I opted to buy the bottle for £28.

Another frustrating aspect was the digital-only menu, which required scanning a QR code. It was difficult to navigate and made ordering unnecessarily complicated.

Now, onto the food—the fish pakora was dry and of poor quality, and the vindaloo lacked depth and flavour, tasting disappointingly familiar. Overall, it was underwhelming.

Adding to the discomfort, the restaurant was freezing. My wife kept her coat on the entire meal. The staff mentioned they would adjust the heating, but nothing changed. Perhaps if there had been more than four customers (including us), it might have felt a bit warmer.

When it came time to pay, I questioned the service charge, as there had been little to no service. The first staff member insisted it was compulsory, but thankfully, another (who seemed to be in charge) allowed us to remove it.

Would we return? Mmm… no. But at least it made for a...

I have been to Rangerz many times. Today's visit was a huge disappointment.

Food was was not it's usual standard. We ordered two chilli paneer both dishes were different !?

Slow service, portions much much smaller, food taste and quality was below what we experienced in my many last visits.

Was a regular visitor, highly unlikely to recommend or visit anytime soon

Edited in reply to owners comments:

1. pattern?! we have never raised issues at time of paying, in the past or in our last visit. You are being untruthful. In the past we have never had a reason to raise issues as we always complimented the food. As a regular customer, we have often had pleasant conversation with the regular man in charge, but you wouldn't know this....would you?
2. we raised our concerns during the meal, where the nan was not cooked properly. A replacement dish was ordered, we politely declined. We also questioned if there had been a change in management or chef as the food taste was different, again during the meal!
3. I was polite, had a nice conversation with the lady serving us. At no time was I rude, abusive or disrespectful towards yourself or the staff.

I have many times visited your establishment as the food has always been very good, recommended it to family and friends. However, in my last few visits service has been poor. Whilst I chose not to edit my previous 4* rating, I did change this following my visit yesterday.

You comment you expect "genuine feedback, honest and fair" but you yourself are not any of these in your reply.

Service was slow -fact Portion sizes smaller - fact Taste - not the same, fact

This is a genuine, honest and fair feedback about the food and service.You are being dishonest in your comments, which speaks volumes about how you choose to react to negative feedback.

As to any misconduct by the previous manager/individual - we have NEVER received free/complimentary food.

False claims ?! I'm not not claiming anything. I do not make false reviews.

If anyone is being dishonest here, it certainly is not me. My review was based on my visit yesterday. You are throwing wild, ridiculous and unsubstantiated comments.

There are other reviews of similar nature by other regular visitors. Oh wait, silly me, guess they are wrong...

Shocking experience.

I took my Dad here for his birthday after a day out in London, and should have known by the restaurant being empty but somehow they had a 4.1 star rating online and it was close to the tube station so we went in.

The menu was limited and presented on an iPad. Only 2 varieties of rice were on the menu. The poppadoms were shocking - I would say supermarket quality but I wouldn’t want to offend supermarkets.

We shared a couple of curries which tasted ok, but in all honesty they tasted the same as a ready meal from Sainsbury’s. The rice had to have been microwaved too.

The staff weren’t great, one member came over to ask if we’d like more and we said no. I should have raised an issue then about the food quality, but quite frankly didn’t see what could be done. The limited menu and the fact the quality was so poor meant there was no way they were going to bring out a nice curry.

When I asked for the bill, the manager came over and we raised the fact that the meal was really poor quality and that we weren’t happy. I wish I had taken pictures as we had left a fair amount of food (which when you see how small the portions are shows how gross it was). She kicked off shouting about how we had eaten the meat so there’s nothing she can do about the bill - would she have reused the meat had it been left? She reluctantly took off the service charge and I paid.

Overall the meal was a huge disappointment. It was a shame to have experienced this on a special occasion. I would not recommend this restaurant to anyone - you’d be better off getting a microwave meal or perhaps heading down the road to the 3.5 star rated Palace Tandoori as there’s little chance it could be worse...