Royal Mahal Tooting — Restaurant in London

This was the first time we visited this place yesterday. The recommendation was based on my son‘s wanting to go there for an evening meal. I know this place has been here for many years and I have seen it many time very busy very packed full of families. So I had no hesitation in taking my wife and sun with me yesterday when we arrived we were taken to our seats pretty quickly . I know the Restaurant is now going through some form of renovation as you could see some elements of building works going on . I have to say after looking at some of the reviews and looking at how busy this restaurant is, I cannot understand why it’s so busy. This has to be one of the worst quality meals I’ve had in a very long time we eat out a lot as a family. We ordered lamb chops, lamb Samosa lamb shish kebabs and a portion of Pakoras that was our starters for a main course we ordered Keema biryani and our son ordered butter chicken and we had two roti. We also ordered mango Lassi strawberry dream and one bottle of sparkling water. We made it clear we wanted the starters before the main course I have to say the lamb chops were very basic. The pakoras we had to send back as they were rock hard. The Samosa was swimming in oil. Looks like they’ve been re-cooked the the lamb Sheek kebabs which I had I have to say I was surprised we’re the only decent thing on the menu that we had. The drinks were fine as there was no issue. As for the main course well what can I say? A disaster is to put it politely the butter chicken was absolutely disgusting tasteless and my son did not like it at all as for the keema biryani. It was very tasteless and the keema was not proper mince. It was bits of lamb that had been chopped up and thrown into the rice. I have to say I was very disappointed. As for the roti it was rock hard. I did ask for it to be buttered but they had not remembered as for the so-called fresh salad. It wasn’t fresh and it was swimming in water so for someone who goes out almost on a weekly basis, if I were to say we will never be coming back to this place ever again that’s putting it politely for somewhere that is well known in tooting as a so-called brilliant Pakistani restaurant the owners senior managers need to really taste the food before it leaves the kitchen as I’m sorry to say this is some of the worst quality food I’ve had in a very long time and I can assure you I will not be coming back to this place over again. There are many good places in the area so very good food but this is definitely not...

Royal Mahal is a true gem among restaurants, leaving a lasting impression with its exceptional atmosphere, exquisite dishes, and outstanding service. From the moment you step through the door, it’s clear that this is a place that pays great attention to detail – from the elegant decor, to the pleasant background music, and the friendly, professional staff who ensure every aspect of the visit is perfect.

One of Royal Mahal’s biggest strengths is, of course, its cuisine. The menu impresses with its variety and commitment to authenticity. Every dish I had the pleasure of trying was perfectly prepared and full of rich, deep flavors. The spices are used with skill, enhancing the taste of the food without being overwhelming. I particularly recommend the meat dishes – juicy, aromatic, and impeccably seasoned. Vegetarians will also find plenty of delicious options, with plant-based dishes that are just as flavorful as the traditional fare.

The service at Royal Mahal is top-notch. The waitstaff is incredibly polite, knowledgeable, and always eager to help with dish or drink selections. Every visit feels special, as the staff goes above and beyond to meet guests' expectations at the highest level. Even when the restaurant is busy, the food is served promptly and with great attention to detail.

The atmosphere in the restaurant is both cozy and elegant. It’s the perfect spot for a romantic dinner, a family meal, or a gathering with friends. For those who appreciate peace and an intimate setting, Royal Mahal is a perfect choice. The interior design is tasteful, with subtle nods to traditional art, further enhancing the sense of authenticity and uniqueness of the place.

The prices are reasonable for the quality that Royal Mahal offers. While it may not be the cheapest option, the quality of the food, service, and atmosphere more than justifies the cost. This is a place you’ll want to return to again and again to enjoy more exceptional culinary experiences.

In summary, Royal Mahal is a restaurant I would recommend to anyone looking for not only excellent food but also a fantastic atmosphere and professional service. Whether for a special occasion or just a casual meal, every visit to this restaurant is bound to be an unforgettable experience. It’s a true paradise for food lovers, leaving a...

ABSOLUTE JOKE OF A PLACE – AVOID AT ALL COSTS!

I have NEVER in my life been treated with such blatant disrespect as I was at Royal Mahal for there iftar buffet. This place should be ashamed of itself. Walked in expecting a nice meal, only to be met with the most unprofessional downright rude staff I’ve ever encountered. Told them we tried to call 47 times before coming from 12pm-5 pm when we actually went in, and the guy goes like” um yea can’t help can we?, we’re just that busy!” BUSY! THE HALL WAS PRETTY EMPTY AND WE COULD SEE THERE WERE HARDLY ANY RESERVATIONS FOR THE DAY! THEY COULD’VE EASILY ACCOMMODATED THREE PEOPLE AT LEAST, BUT CHOSE NOT TO! Yet, I understood its Ramadan and it’s difficult so, I asked how long the wait would be—logical question, right? This guy just shrugged and said “Don’t know, we’re busy.” Are you joking? No offer to put my name down, no estimate, no effort whatsoever. Just a “Go away, we don’t care” attitude.At this point, I was fuming. I asked if there was any chance we could be seated later, and he had the AUDACITY to say, “Probably not, best try somewhere else.” EXCUSE ME? That’s how you treat customers? Just shove them out the door like trash? This place clearly only serves people they feel like serving. The arrogance, the sheer lack of professionalism, the absolute disrespect—it’s beyond belief. I wouldn’t eat here if it was the last restaurant on earth. Additionally, we came downstairs to complain to the guy who was outside just making videos and he seemed like the manager so we thought it would be best to let him know how his staff treated us. Guess what?! He goes on to say the same thing and even more rudely tell my mother that “oh sister you should’ve called” when I told him the amount of times I’ve tried calling showing him my call log, he had the audacity to say “ It’s Ramadan and you shouldn’t be angry about this, it’s just how it works!” HOW IT WORKS! I myself have worked in the hospitality industry for so long, so Ik exactly how everything works especially during Ramadan. This was just purely pathetic, especially as a first time customer to them!

DO YOURSELF A FAVOUR AND GO SOMEWHERE THAT ACTUALLY VALUES CUSTOMERS. ROYAL...