Shoreditch House — Restaurant in London

I recently had the opportunity to visit Soho House Shoreditch, and I must say that my experience was far from satisfactory. As an avid traveler and someone who has visited several Soho House locations around the world, I was shocked and disappointed by the poor service, rude front office staff, mediocre food, and limited food and drinks menu at this particular establishment.

Let me start by addressing the service, which was nothing short of pathetic. From the moment I entered the premises, I felt ignored and unattended to. The staff seemed disinterested in providing a warm and welcoming atmosphere that is expected from a hospitality venue of this caliber. Basic requests for information or assistance were met with indifference, and it felt as though the staff had no interest in ensuring the comfort or satisfaction of the guests.

Adding to the frustration was the attitude of the front office staff, who displayed a remarkable level of rudeness and arrogance. Their behavior was not only unprofessional but also left a bitter taste in my mouth. The lack of courtesy and empathy from a team that is supposed to be the face of the establishment is simply unacceptable.

Moving on to the food, I found it to be extremely average, failing to live up to the reputation that Soho House establishments usually enjoy. The menu options were severely limited, and it was disappointing to see the lack of variety and creativity in their offerings. The quality of the dishes was mediocre at best, leaving me underwhelmed and unsatisfied.

Furthermore, I felt compelled to address an issue that deeply concerned me during my visit: the potential presence of racial discrimination within the staff's behavior. While it is important to approach such claims with caution, I couldn't help but notice a stark contrast in the treatment I observed at Soho House Shoreditch compared to other Soho House locations worldwide. The subtle but discernible differences in attitude and the way certain guests were treated led me to believe that there might be an underlying issue of racial bias among the staff. It is deeply disheartening to experience or witness any form of discrimination, especially in an establishment that prides itself on inclusivity and diversity.

In conclusion, my visit to Soho House Shoreditch was a major letdown. The combination of pathetic service, rude and arrogant front office staff, subpar food, and limited menu options left me questioning the standards and values of this particular branch. Additionally, the potential presence of racial discrimination, as inferred through the staff's behavior, is highly concerning and disappointing. I sincerely hope that the management takes immediate action to address these issues and uphold the reputation that Soho House has built around the world.

As a frequent patron of Soho House, I would recommend exploring other locations within the group that consistently provide exceptional service, diverse menus, and a welcoming environment that truly embraces the spirit of...

Just stayed here at the end of May 2022. Staying here as a hotel is quite awkward and they charge hotel prices for a hostile experience.

The staff is quite nice, but when I asked the front desk for great restaurant and cafe recommendations, they said they didn’t know because they don’t live in the area. Other hotels in the area are much more informed about their surroundings and are able to direct guests to top spots.

For a place that positions itself as a place for creatives, they have a lot of rules about when you can be in certain common rooms of the house, and the rules changed different days I was staying there. One day I tried to work on digital art in the Library, and the staff told me I had to work in the main bar. The next day I was working on digital art in the main bar and they told me I had to go to the Library. When I asked where they recommend someone to go where they can simply sit and work on art using their laptop after 6pm (they don’t allow computers anywhere in the house after 6) they said “nowhere in the house.” I said “I get that, but we’re theoretically in an arts district, and I imagine there is somewhere out there in this big city that allows for artists to sit and draw.” They said they didn’t know where to go.

The hotel rooms do not have keycards to access them. Instead they have 1 key per room with a heavy keychain that you check at the front desk whenever you leave the building. This become quite inconvenient if you have two people staying in a room who have different schedules. My boyfriend accidentally left the building with the key still on him and I couldn’t get back into the room till he returned.

The elevators are a bit inconvenient as well. There is one elevator to reach hotel rooms, and a separate elevator that goes up to the bar and pool floors. If you are staying at the hotel, you need to take the elevator all the way back down to the lobby, switch to the club elevator, and go back up again.

The entire house shuts down at midnight, at which point they tell guests that if they want to keep hanging out, they have to go back to their rooms, which is not ideal if you’ve just met some folks and would like to chat a bit more.

I’m sure this is a lovely spot to hang out at for an hour or two, but I don’t recommend staying at this SoHo...

Firstly, there are no signs anywhere so don't expect to see a big sign or anything to find this place. Then the welcome reception doesn't care much about guests unless you're a member. It's surprising that for a supposedly "members only" place that's trying to be so unnecessarily pretentious, in an area that has nothing to be pretentious about, the service was such a huge let down. Outside the entrance, there was overflowing rubbish bags that made the area smell like a dumpster. The crowd is generally young and "indie"/"hipster". Didn't see the gym or the hotel so can't say much about it. The service at the cloak room was efficient at least. The food at the restaurant was expensive and very subpar. I wouldn't even consider it average to be honest. And wouldn't ever go again. Was quite hyped to come here as I had heard great things but the restaurant service was slow, food was mediocre and way too overpriced and apparently "no photography allowed". Something about respecting our members privacy. Even though we were only trying to take a simple photo of the food. Not even a photo of my friends and I. This was actually quite annoying but if that's a "rule" they want to enforce, they could be nicer about it. The lady servicing our table could see us moving the plates around on the table and preparing it for an aerial shot, and could hear us talking about it so could have come to us and told us politely sorry this establishment does not allow photos but instead she handled it quite rudely and inappropriately. This coupled with the low quality and overpriced food was very disappointing for us.

The only positive things I could say about our experience was 1) the decor is quite well thought out and well spaced out since it isn't in central London and 2) the pool area is quite relaxing and kept clean and the service there is a lot better. In fact the floor manager is a young Parisian lady from Australia who was very observant and was really taking care of...