Shuffle Club — Restaurant in London

We booked three lanes at the same time for 1h and an area with pre-booked food for around 20 people. We had to pre-pay £1000 (non-refundable). Unfortunately our guests cancelled last minute and we ended up with a smaller number of people. But the staff are not willing to help you out with this...

Firstly, we only used two lanes and wanted to use the third one when we finish with the two. We were told we couldn’t do that (even though we paid for 3) because they are booked for other guests. Which was not true, all lanes were free when we finished for a looong time. Mean right?

Secondly, we didn’t manage to spend the whole £1k so asked for a voucher that we could use next time with the amount we didn’t spend. Management said no. Which is ridiculous as at least they would know we would come back and spend more money with them. But now we are not coming back at all and we won’t be recommending. We got a couple of wines finally to take take away but still not for the whole amount as they refused to give us more.

Drinks are so watery that you cannot taste alcohol at all and you don’t feel any effect of alcohol after drinking a whole pitcher. Waste of time.

The only good thing is the game itself, selection of craft beer and that the place is spacious. Pizza...

I’ve been to the Shuffle Club before for my birthday and it was great. The food was great and the atmosphere and people working there were lovely.

My husband and I recently decided to go to the bottomless brunch with some friends, however a week before our brunch, my husband became unwell and so I contacted customer service to see if we could switch the date.

Faye from customer service promptly responded to me and helped me to change the date. She was so accommodating and kind. I honestly wasn’t expecting a reply so quickly.

I was expecting to be ignored or rejected because so much customer service is like that these days unfortunately.

But Faye showed true customer service. It doesn’t take a lot for a company to be kind and caring towards their customers but so many choose not to be like this.

Faye is amazing and she deserves a raise, or a spring time bonus, or employee of the month, whatever employee recognition you do at Shuffle Club - Faye deserves it, and she needs to teach other companies how to provide better customer service. Thank you so much Faye for helping me and being so understanding, I truly appreciate it and can’t wait to come back to the...

I had heard great things about this place so I’m only commenting on our experience as I do believe this place could be much better. We had booked this place for our Xmas party with high hopes… we arrived and started the shuffle which is great fun.. however this is where the fun ended. We had our first round of drinks which finally arrived half way through the shuffle which wasn’t a massive issue as they were busy. Once we ordered another round (more pizza and drinks £150) they abruptly told us our time was up with no warning. Didn’t have another table ready for us… finally moved us to a table by the street as they said we could use the fire pit. On this particular day it was -2 and we asked multiple stuff to start the fire… no one seemed interested / everyone was rude (especially the door staff / security). At this point we were told we had to pay £10 pound for heat… while slightly outrageous.. what concerned me the most was the attitude / the rudeness from the staff. We immediately canceled the existing order and spent the additional £300-400 of our...