Simmons Bar | Soho — Restaurant in London

I would just like to state before writing this review, I contacted Simmons customer complaints and they offered a £25 bar tab for the inconvenience, which we kindly declined. My 2 friends arrived before me and my partner (as we were running late in traffic) and were shown their seats, in what looked like an abandoned room. They weren’t told how to order by the staff and eventually worked out how to use the QR code on the table to only view the menu. After 15 minutes of being there, they had to ask a member of staff to order drinks, as nobody had been up to them in that time, and their first drinks took another 10-15 minutes to come. Me and my partner arrived shortly after and we told the guy at the door that we had a booking, he told us that was fine and just pointed down the street, no initiative to show us to our table or where we were sat. We walked down the street until we found my friends in another room ourselves. Once seated, we waited until we could see a member of staff walk by, after being told by my friends that it took them ages to order and even longer to receive their drinks. We ordered, and had to wait another 20 minutes before receiving our drinks, no apology for the wait. This continued the whole time we were there, nobody came up to us asking if we were okay, if the drinks were alright, or if we wanted to order anything else, instead we had to grab a member of staffs attention if we wanted to order something and even then they looked annoyed at us asking. I would have been completely fine with this if it was busy and we had received an apology, but it simply wasn’t and there was no apology or empathy from any of the staff. By this point, me and my table were fed up and we would have left, but being post COVID and having to make bookings now, we couldn’t. Me and my friends used the ladies toilets a couple of times and they were absolutely disgusting on all occasions. There was no loo roll, the floor was soaking and it just looked a mess. When we went to the toilets at one point there was a male in the toilet, who wasn’t staff. We ordered one last round before our time was coming up to end, to then have to wait another 20 minutes for drinks. The guy that was at the door told us our time was up and we had to leave, even though we hadn’t received our drinks we had waited 20 minutes for. We told the member of staff that we wanted our drinks before we left, so another member of staff told us that they hadn’t been ordered but she would put it through, bring the bill and put them in takeaway cups. At that point we just wanted to leave, so we were fine with that. When paying, the member of staff told me she was hungover and today was mad, but yet again no apology and all staff that we had spoken to came across unprofessional and rude. When she returned, she knocked the drink over my partner, no apology and if anything, made it into a joke about how she hasn’t done that in a while. She told us she would bring a replacement, which then took a further 10 minutes. I would like to add that I never complain, I work in customer service myself and know how hard staff have been working recently, however this really was horrendous. I would have complained in person, nobody ever came up to us, and my group just...

Had an awful time and faced the most rude, disrespectful and aggressive behaviour in my life. The bartender with dreadlocks told me I was queuing on the wrong side so I promptly followed her instructions and queued up on the side I was directed to.A man with dreadlocks cut in line and he got served before me. Another female who also appeared out of the blue served before me as well. When I told the bartender that I had queued up before both people,she rudely asked me if I wanted her to stop serving the woman and I said 'no'. When it was finally my turn and I asked her if I could get 3 drinks, she told me to say 'please'. I could tell she was getting a power trip out of it because the other two people had not said 'please' but because I am a physically tiny woman in stature, she was trying to get me to beg for a drink. She did not display this attitude with the other two customers. When I pointed out this fact, she said she was trying to teach me manners and that she 'couldn't understand' me.My friends were there and were witness to it all, from the amount of time I spent queuing up while others who cut in were served to the absolute horrendous behaviour she displayed (which I got the disturbing sense was partially racially motivated because she did not treat the other two customers who cut in line and who were from racial backgrounds different to mine the same way).

We left because she kept being rude and aggressive and refused to simply do her job without causing drama and frankly, acting like a bully. The management really needs to train its people on how to behave decently as human beings. This is not about customer service,it is about treating people decently with respect. I have never encountered such behaviour and it has left me feeling...

Absolutely shocking experience.

My friends and I (three girls and one guy—my partner) entered the bar and were waved through without being asked to pay. Two of my friends went in to use the bathroom, while I waited by the door for my partner. When he came in, we were about to enter when a bouncer suddenly and aggressively grabbed him, shoved him outside, and began yelling at him.

He was calm and cooperative, but understandably startled, as no one had informed us there was a cover charge. He immediately apologised and offered to pay once he realised, but the bouncer continued to physically shove and harass him. It was violent, completely unnecessary, and deeply upsetting to witness.

I stepped outside to ask what was going on and explained that I hadn’t paid either—none of us had even been told there was a £5 entry fee. The bouncer insisted she had told us, but none of us heard this. I politely asked if I could wait by the door to let my friends know, but was aggressively told to wait outside, which I did. I then texted my friends and partner to let them know.

My partner came out to apologise again, and I calmly explained to another staff member that the physical aggression was completely disproportionate. Eventually, the manager came out, and we were given a refund, which I appreciated.

However, I’m still deeply disturbed by how my partner was treated. He was calm, respectful, and cooperative throughout, yet was met with shocking aggression and physical force. This felt like an abuse of power and a total lack of professionalism. No one deserves to be treated that way, especially over a simple misunderstanding.

I would not return, and I sincerely hope the venue addresses...