Slurp — Restaurant in London

I have been to the Slurp restaurant several times before and recommended it to family and friends, mainly because I have generally been happy with the food. The service, however, has always been indifferent, a bit hit and miss, where the staff sometimes forget part of your order or they lack a reasonable level of good quality service, almost to the point where you have to show them what to do, (all in good spirit) i.e. a right handed person serving you on your left side and exposing you to their arm pit and smelling body odor (ghastly stuff).

My last two visits have been worrying in that having ordered rice (among other things) and upon eating it found that it was not right, the texture was spongy and it had no taste. I had to return it on both occasions. The Manager (male) apologized, removed it from the bill and brought a dessert as a gesture free of charge (good man). It is because of the manager and his desire to provide good service if things go wrong, the reason why I returned to this restaurant.

My most recent visit, however, was a disaster. The manager was not there on this occasion and all hell broke loose. I made my usual order but the rice was just not right. I literally only ate 2 or 3 small bite size portions for taste and it was just spongy with little or no taste. I asked the waitress (black girl) to take it away.

When I received the bill, the Chinese lady who appeared to be in charge insisted I pay for the rice because she claimed I had eaten over half of it.This was simply not true and she was clearly 'reaching'. She then called the waitress (black girl) who became animated and shouted at me saying I've returned the rice on 2 previous occasions, which only endorsed my previous concerns that perhaps there is something wrong or something more sinister with the rice.

But what was most outrageous and completely unacceptable was not only what was being said to me by both staff members, but the sheer aggression and ignorant manner they exhibited. They stood over me whilst I was sitting at the table and shouted in ear shot of other guests saying I must pay for the rice. I was utterly shocked and numb by their behavior. I felt bullied and utterly humiliated. I was given the option of paying the full bill or told not to come back. Needless to say, I will not be going back and will be informing my family and friends of this incident. You may like the rice, I didn't.

Visited...

Ordered at 6.30pm, got a notification that the food was on its way at 7pm , at 7.40pm food still had not arrived! I then called the restaurant and spoke with manager, Karlota or Carlotta, she said her name was, who said the food should be here shortly. At 7.55pm somebody claiming to be driver called me and said he was outside. I went straight outside as I was still on the phone and hadn’t seen anybody walk into my gate. The person hung up I called back 27times and sent numerous text messages asking where are you I am outside. I then called the restaurant back which took 20 mins to get through to. They then told me that I told the driver I had cancelled and I was not coming downstairs, which is a lie because for one I live on the ground floor and for two the driver never ever arrived at my property. I gave the manager the drivers number, she said that’s not her drivers number, I’m lying I must have made orders with someone else aswell. She said she would call back and when she did the story had changed that the driver said he knocked the window numerous times and nobody answered, the window was open curtains were open. He would have seen me and my partner sitting there if he had arrived and spoken to me.

She then proceeded to shout over me saying she will send back the cold food from the restaurant as she will not be re-cooking it because we should have answered the door.

We are Regular customer and have never experienced this with Slurp in the almost 8 years we have ordered from them. Just for the level of attitude and disrespect I have lost all respect for the company and I will never I mean NEVER EVER order from them again as long I...

The WORST CUSTOMER SERVICE I booked to have a nice mother's day dinner and it was a disaster. The staff was only dealing with delivery and NOT Customers sitting waiting at there table WAITING TO BE SERVED no staff came to about hour and a half after I arrived with my family. We put in our food and drinks starters came without the main meal I never received my starter at all 2/3 hours go by i get up because I so angry I walk towards the kitchen and I see two staff in there dealing with takeaway again NOT CUSTOMERS AT THE TABLE. I ho to ask staff where is my food I was told the order was cancelled without my knowledge and the chef will have to start making the food . So I say to them DISGUSTING SERVICE and I'm not paying for my meal my family never paid ever. So I go and ask staff/manager "why are dealing with takeaway instead of customers hear" i didn't get an answer so I go on to say I'm going to write THE WORST REVIEW EVER. PEOPLE DO NOT GO TO SLURP 104/106 Streatham high road sw16 the service is DISGUSTING and very disappointing on all levels...