Smugglers Tavern — Restaurant in London

The score given is only 1 stars due to not being a welcoming pub. It is nice having a karaoke night but the music is so loud which does not allow you to speak with your mates. Therefore, a less loud volume would be great. But the main negative part was the annoyed attitude from one staff member: a young girl working behind the bar, blond hair and an accent which might be from an Eastern EU country. Looking like she had a bad shift and responding like there was an argument between us. I had to tell her that I was not arguing (I did not know my table number and her and another staff member wanted me to go and get it). I suffer from an invisible disability and I showed my disable card since I have problems with my legs. She looked annoyed. Before getting sick, I used to work in hospitality for yrs and her facial expression and attitude were the reaction of someone who should not face the public. Very unwelcoming. I will...

Had booked a table for 4 to watch the England vs Sweden game. Upon receiving confirmation (booked originally for2:30 and then shifted back to 3:00), had called the pub to re-confirm we will have a good view of the game and was assured there wouldn't be any issues.

Once we were done with lunch at the neighbouring Honey & Co., came in 2 mins prior to kick-off (before our reserved time) to find the place absolutely packed, as expected - due to both the Pride festival and the football. We were told by the staff that they had "forgotten" to put the "reserved" sign on a table meant for us, which was obviously now occupied. We were also told to "find" our own stools if we wanted to sit. As you can imagine there were plenty of free chairs to go around in that packed pub. Not.

Bad service. Great...

Group of 50, hired out the upstairs for a leaving do, and everything was amazing! We pre-ordered hot nibbles and snacks, and pizzas and they were able to cater to our many intolerances in our large group. Massive thanks to Lyle and Joel who lead a superb team, all of whom are extremely friendly, happy and chatty. Joel in particular was brilliant to liaise with throughout the booking and was very personable! We could play our own music and show a photo slide on the projector too. Since Joel has taken this pub over you can really feel the heart and soul in the pub again. Also special shout out to the carbonara pizza-it was so yummy! Excellent happy hour too! The pizza’s are proper delicious and we will be using the space again in the near future I am...