229 London — Local services in London

The agency staff there were aggressive to the VIP ticket holders when we went to go see The midnight beast last night. When me and my friend also went to go inform the manager that all the women's facilities were either out of order and blocked, or out of toilet roll, we were spoken to in a very aggressive manner despite us only trying to help. My friend owned a radar key (for the disabled facilities) and the manager had no idea about the disabled loos and was talking down to her. Another member of staff on their day off was also propositioning my friend who was very drunk and honestly I felt as though the whole venue was just a sham. Only one member of staff was nice and helpful the whole night and I thanked them multiple times for having to deal with the shitshow that...

This would quickly become my favourite venue for metal gigs and I would be giving it five stars if it wasn't for the security personnel because of whom we ended up missing 2 bands when we didn't need to.

Arrived halfway through first band's set and asked if there is readmission. We were told there is no readmission. This made us decide to go have dinner and drinks until the main act instead of popping out for a quick bite between bands. Upon arrival for the main band we realised security has changed and everyone is outside hanging out and smoking (no designated smoking area so it must be readmission as venue is underground!). Very disappointed.

Otherwise the sound here is fantastic and the layout is great. Drink prices are okay, however the beer selection can do with a...

Giving 2 stars for a terrible service at the Telephone Enquiry. Today Friday 13th March 2020 I called at 17:08 to enquire about how to visit the place easily. An Eastern European lady picked up who doesn't speak good English and has a very rude tone, Wasn't helpful at all, didn't tell me list of events happening that night or any upcoming, I told her I was interested in live concerts, didn't tell me about alternative options, instead told me to check the website and was hurrying to end the call. I could have done that but usually calling to venue customer service you will get more informed than whatever posted in the website. I hope I the management has a word with her. Such a shame she killed my mood to otherwise seems to be a really...