Starbucks Coffee — Restaurant in London

This was an unbelievably bad experience — honestly, I left the store feeling shaken and kind of scared.

I walked in just wanting an iced Americano. That’s it. Instead, I was greeted by an Asian female staff member with one of the worst attitudes I’ve ever seen. When I said my order, she gave me this incredibly annoyed look, stared at me like I was stupid, and snapped, “What do you want?” like I was bothering her just by speaking. I repeated my order, and she mumbled something I couldn’t quite catch. When I politely asked her to repeat it, she replied with this nasty, sarcastic tone that honestly made me feel like I had committed some kind of crime just by asking for coffee.

I didn’t ask for anything weird. I just wanted a basic drink. Normally, I’d check her name tag so I could make a proper complaint — but I was genuinely afraid to even look at her again. I kid you not, I felt like if I stared too long, she might actually hit me. That’s how hostile her energy was.

I have no idea why she treated me that way — like I had personally offended her just by existing. And if she didn’t want to serve me, she could’ve just said so — I wouldn’t have cared. What really upset me was the way she chose to treat me: with sarcasm, hostility, and honestly, a vibe that felt borderline discriminatory.

I walked out feeling humiliated and low-key terrified. I’m never coming back. I don’t need to be looked up and down, talked down to, and made to feel like trash when all I wanted was a damn iced coffee.

Hard pass....

Roughly 5/6 months ago, my husband I changed from our usual Sainsbury’s to Nine Elms because we could have a Starbucks date after we do a food shop. In the beginning I really enjoyed it, the only fault at that time was no one was clearing tables or emptying the bin enough. After not being able to go for a while, we started going again roughly a month ago and I have noticed the staff’s attitude. They clearly do not enjoy any part of their jobs and it reflects on their service, and the ones that are just talk and gossip, usually leaving one employee begrudgingly doing everything else. From my experience, if staff aren’t happy, there’s something wrong with the company’s system. Clearly HQ needs to step in and help incentivise staff a lot better than what they’re doing now because it’s obvious from these reviews that it’s reflecting on the service and cleanliness of...

Conveniently located at Sainsbury's on Wandsworth Road. I use this on a weekly basis to get my hot chocolate fix with peppermint syrup. Service is good and my hot chocolate is fab. I can't comment on the other foo, as I haven't had anything else from them lately.

Last week when I was there, when it was super cold, I asked a member of staff whether they could close the door, as it was super cold on the outside and the only seating available was by the door. She basically told me that she couldn't as the had to keep it open for other customers??? I responded whether other customers could open and close the door for themselves, but I was ignored. This is my only problem with this Starbucks location, as the air/wind flows freely on the outside of the store and it would be nice to have the doors close to escape the cold...