Dolphin House - Serviced Apartments — Hotel in London

I do not recommend at all, after checking in with my family by couple of hours I received a call from the reception asking me to move to another apartment the following day morning because there is maintenance work to do in this apartment. So why have you just checked me in this apartment? They asked me to pack again and to be prepared to move in the morning. I packed early in the morning and then I went to the reception to help me in moving so they told me you need to wait because the other apartment is not ready yet. So now I came to spend a vacation to waste my time in packing and unpacking? why have you checked me in this apartment if it needs maintenance? why you have asked me to pack and the other apartment is not ready. You have successfully ruined my birthday, thanks for the great hospitality. Update 1: I have been called by them again when I am outside the hotel and they ask me again to move, would you imagine this? They are telling me no electricity in your apartment and we cannot fix this during the weekend. Has anyone ever heard about an hotel that their maintenance team is not available for emergency repairs during weekends? I paid 2000 £ in this stay and I am suffering as I am staying in a half star hotel Update 2: Although we have added no disturbing sign the door but they let someone entered the apartment and switched off the electricity by intention from the electrical panel to oblige us to move and by the way in the first time they called me asking me to move they told me the reason of asking you to move is a water pipe that shall be maimtained and not the electricity. It is totally obvious that they want us to move to give our apartment to another client as the apartment where we are has another apartment just in front and both can be linked by an external door that's they invented this fake...

Not even 1 star but I have no choice. People BE AWARE of this place! The worst customer service ever. The staffs were very rude. The place is totally different from the pictures they show on their website. I booked a room for 3 adults and there was no 2nd bed, only one king bed. They were expecting us to share a bed???!!!! It was my first trip to London and I didn't even have a cellphone to be able to find something suitable and contact Expedia. Afte a long flight, tired and hungry... I had to argue with the staff and explain repeatedly that I booked a room for 3 adults and we need 2 beds. They suggested a crib... it was so shocking. At the end, we went and bought a prepaid card to be able to call Expedia. I was on the phone for 5 hours and they could not help us and it was a horrible experience from both this place and Expedia. As we did not have any choice we stayed there for the night. Very old, run-down building. The bathroom was dirty and you could see mold on the bathtub and this is not all...at midnight we heard a shooting 3 times and were so scared. The area wasn't safe and everything was wrong with this place. 3rd guest had to sleep on a folded bed which was extremely uncomfortable. We went downstairs in the middle of the night to ask for something better and ..NOTHING...THEY DON'T CARE ABOUT THEIR GUESTS AT ALL. Finally, we left as we had enough and couldn't stay there anymore. They charged us after all these complaints. Travellers be aware and don't spend your money here. Such a horrible experience. We spent so much money to go to London and we basically lost two days of our trip which was very unfortunate and only because of false advertising on Expedia and this place's...

I stayed here previously with my boyfriend. Beware of the renewals each year. They do not tell you in advance about their very strict inflexible renewal terms.

An automtatic price increase is applied no matter what ... even if it makes your rent higher than market rates. If you don't agree to their unfair terms they will evict you with a s21 notice. They insist on you signing up on their non negotiable terms every 12 months - take it or leave it. Then after you leave you will see your flat is rented out at a lower rent than what you were paying due to the unreasonable annual increases.

There is no flexibility to negotiate anything like you would do with a normal Landlord. For instance no flexibility on the length of the contract, no breakclause, unreasonable rent increases are all dictated. Even something minor like extending or reducing the 12 months by one or two months is not possible ... nothing is possible except everything on their terms. No one tells you this when you sign on. Their lettings team are all very nice at the start, but you deal with different people upon renewal.

You don't find out any of this until it is time to renew. Notice the positive reviews on here are only from people who have just signed up or who have not had to renew yet. There are also the lucky long standing option B tenants who are protected by their own long standing contracts.

Zoe Rose is extremely unpleasant to deal with. She is rude, unprofessional, nasty and condescending. We were told these unfair and inflexble policies were only put in place when she...