Studio Five Restaurant — Restaurant in London

I thought long and hard about this review and whether I should write it or not, but I decided that I needed to give others a view of our meal at studio five. We booked the pre-show dinner for my daughter and grandson from America as we were taking them to see Starlight express. When we arrived, the menu had changed and we were given a “festive” menu. Not the one I’ve seen when we were booking. Given the limited options three of us chose to have the roast turkey dinner, my grandson who didn’t actually want anything on the menu opted for the Ox cheeks after some discussion.

Well, what can I say in terms of the roast turkey dinner? We were very disappointed. There was one roast potato two pieces of carrot some kale and Brussels sprouts two slices of turkey breast resting on less than a tablespoon of stuffing and a soubsant of gravy. The Brussels sprouts were uncooked and crunchy. The kale was tough and difficult to chew. I’ve had better dinners in my life working in schools cooked by our school cooks. My grandson tried the ox cheeks but couldn’t eat them. The upshot of it was two of our party left walked down the road in the pouring rain to McDonald’s and proceeded to order food and eat it on the way back to the restaurant. We then went onto the desert. We chose to have the brownie sundae and the fruit crumble. The fruit was tasty, but the crumb dusting on the top didn’t resemble any crumble at all and the pieces of brownie in the sundae were rockhard and there were no hazelnuts and raisins as described on the menu All in all I think the cost of the meal was not value for money at...

I hesitated between 2 and 3 stars. I went with 2 because there was nothing particularly satisfactory about our experience here and I wouldn't go back and wouldn't recommend anyone to go either. We had booked the pre-theatre meal thinking it would be the perfect solution to be in no rush for the theatre and catering for adults and children. One of the children's meals was advertised as fish and chips. It came with no chips!! Just veg - which my veg-averse 6 year old was delighted with :-( We asked for the chips and they came just as we were finishing our main courses! My daughter had the pasta with tomato sauce which was actually inedible. I don't know how that is even possible. I ended up sharing my chicken and chips with her. We had asked for normal chips but they were a bit spicy too (not great for my kids). The adults meals of chicken and beef were fine - not great but edible at least. Then they brought us a bill when I had paid in advance (surely this was registered on the booking for the table??). But the real cherry on the cake was the fact that we had got in there at 5.40pm (our table was booked for 6pm but thankfully we arrived early) and only just made it for the last call for the theatre and had to run to make it to our seats. An...

UPDATE- management reached out about the experience below and dealt with things really well. Better than we ever expected actually. The situation was clearly as a result of one bad member of staff ( who is no longer there) and not a reflection of the venue itself. We were invited back for a meal and both had a lovely dinner, staff were friendly and happy to report that security were too!

Anyone with a disability beware of this place! My husband needed to use the toilet as he suffers from really bad anxiety. It was on a wembley game day. He politely asked to use the toilet and got told that he didn’t look like he had a disability and to go to McDonald’s instead. We told the security guy that it was too busy and he was ill and desperately needed the toilet. Husband also said he would buy something so he could use the toilet, or pay to use it. We got told to go away as it wasn’t a pub and he couldn’t come in and that it wasn’t his problem that McDonald’s was too busy. Disgusting behaviour by your security guard which essentially amounts to...