Subway — Restaurant in London

Very bad experience – rude staff and poor customer service

I visited this Subway today and had a terrible experience. As soon as I walked in, the staff didn’t even say hello or greet me. The person taking my order (I think he was the manager) spoke in a very rude and disrespectful way.

In the middle of my order, when he told me to pay, I told I wanted to use my Subway points. He suddenly said the system is down and I can’t use them. Instead of politely explaining, he started blaming me, saying I should have told him earlier. He was raising his voice and speaking very badly, even saying things like “Are you kidding? Which Subway lets you use all your points?” — which made me feel very uncomfortable and insulted.

Even after I asked him to speak politely, he didn’t listen. He continued being rude. It was a very bad experience and not how a customer should be treated. Thankfully, another Indian staff member was kind and tried to calm the situation. He explained things nicely and showed how customer service should be.

But overall, I left the store without buying anything. This isn’t the first time I’ve felt that this Subway doesn't allow people to use their points. It feels like they do it on purpose so customers end up spending more.

Subway really needs to train their staff properly and make sure they treat customers with respect. This kind of behavior is...

I thought to myself "what food could i order from just eat without the order being wrong" (as normally there is always at least one thing wrong) and thought of Subway coz who could get a sandwich wrong especially when the people making them are considered as "Sandwich artists".

We ordered dinner from there as i finished work late and wouldn't have time to cook but i wish i had just cooked.

Ordered double meat on 2 foot long meals and they both came with normal portion of meat.

Like surly the order is written down in front of you.

Surly only a blind person could get a subway...

My experience at Subway was excellent. The food was fresh, well-prepared, and offered a wide variety of choices to suit different preferences. Service was outstanding, staff were professional, attentive, and efficient, ensuring a smooth and enjoyable visit. The restaurant itself was clean, well-organised, and welcoming, making it a pleasant setting for a quick meal. Overall, Subway delivers both high-quality food and exceptional service, making it a reliable option for...