Thai Square Islington — Restaurant in London

Was looking very excited to go into this place again as haven't been at least 5 years or more.

Got to the place. Couldn't really see much as it's all candle lit considering go work. Colleagues lighting probably would have been better as opposed to having a romantic candle eat dinner, which I think they assume everybody is having.

Once we sat down we were almost kind of rushed into picking something to eat so they can move our party on. The waiter literally stood over me whilst I was trying to decide what to have and two of my colleagues also felt the same treatment that he wanted us to hurry up considering we'd only been there for a few minutes.

Out of the six of us they missed one order so you'll feel guilty about eating the most that person wasn't. So you end up waiting for a bit which then when our food was slightly warm as opposed to hot was a little oily for my personal taste.

We try not to let it dampen our spirits though and we had a good time and laugh as we do as a team. We answer the check and they came over extremely quickly. Like I said it felt like it was a factory type setting in out in out. Wasn't much attention whilst we were there so it was main order then. Do you want dessert afterwards and that's it? Just know no extra drinks being offered or any kind of attention apart from that and the restaurant wasn't busy which should have been my first clue that maybe the place has gone downhill a little bit since I last went there, However, the prices haven't gone down considering.

Anyway, maybe I'll try again in 5 years time, as there are other places in the area, I think we should try instead next time, which we're much busier on a Thursday and seem to have more of a...

If you are plant based or vegan beware. I went for Dinner with a friend Dec 9th (5.30pm booking). When we arrived at the venue it wasn't open at 5.30 as stated. We waited for them to open. Door was opened by the manager. We entered. I stated we had a booking for 5.30. She replied quite rudely. They only had a booking for 5 people at 5.30. My friend then had to show her our booking from Open table. No apology for her rudeness or abrupt response.

Their vegetarian menu had some vegan options available. So being plant based and issues with eggs and dairy. I asked for a Pad Thai tofu vegan option. The meal arrived and noticed a particular smell but couldn't put recognise the smell until half way through my meal I could see bits of egg. I called for the manager who then checks our menu order that says Just pad Thai tofu. I said no, I asked for Pad Thai tofu vegan option. Manager then tells me I should have said Vegan option Pad Thai tofu 😒....really. I have woken up today with a very upset stomach. I will not be visiting this branch anytime soon. Note. This is the second time I have been to this branch this year and the rudeness was evident in August 2024 as now Dec 2024. In August same issue with not ordering my...

Unprofessional and unapologetic. My friend who is coeliac had 2 email exchanges and a phone conversation regarding our booking for a party of 5, as she needed to check whether they could accommodate her. She was reassured, and confirmed the booking. We arrived at 19.30 to find there was no record of the booking. We were seated and asked for a couple more minutes to decide on drinks, That was the last we saw of any member of staff at our table. My friend went to speak to find a member of staff to try and sort out what happened with the booking. No-one had any knowledge of it, despite being shown the emails, and seemed to have no idea about gluten free or coeliac needs re separate food prep areas etc. There seemed to be only 2 members of front of house staff dealing with quite a few tables. We decided after 20 minutes of no service to go over the road to Pho, where we got the usual cheerful and efficient service and decent food. Luckily we knew Pho, where the menu is 97% gluten free, but in other circumstances this could have meant not finding somewhere our friend could eat. None of us will eat at a Thai Square in future.. Really poor. Oh and see their reply below - I have never been contacted by their customer...