The Gourmet Hut — Restaurant in London

What a disappointment! I had seen such favourable feedback from other patrons and appetising looking photos on social media and so made a special effort to visit when in the area. Greeted by an incredibly surly and monosyllabic waiter who ushered us to the nearest table in an empty restaurant. The decor looks tired already. The coins which are used in place of studs in the faux leather upholstered seats were missing in plenty of places exposing the glue underneath. Parts of the dark red PVC already ripped (corner of the restaurant). Dark and uninviting atmosphere. The moping waiter, whose manner did not improve the entire visit, took out order- spicey mince meat nachos for starter and some soft drinks which arrived promptly. The nachos had a nice hot sauce and the mince was flavoured well with no oil leaking onto the plate, they were garnished with fresh diced red onions and spring onions- not a bad start the waiter and decor excepted. The mains arrived and things deteriorated rapidly at this juncture. I ordered a Big cheesy burger with an extra patty, my wife ordered the Lil cheesey. The burger was presented adequately enough, gloops of melting cheese rolling down the side of the burger. However on closer inspection this cheese was the manufactured "plastic" cheap cheese that you find in the supermarket. Biting into the burger- the only taste I got was the far too sweet brioche bun. The meat patty tasted stale and old, standard burger sauce and tired looking gherkins sat atop the meat but were barely noticeable above the sickly sweet bun. Very poor Sides were hand made chips and standard skinny fried. The chips had an appealing looking golden brown colour to them but were completely soft and lacked crunch on the outside- the skinny fires were your standard fries found in any generic chicken shop all over Whitechapel. I hastily asked for the bill at this point. No invitation from the waiter to give our thoughts on the meal (hardly surprising at this point). The bill came to near £40! Astonished by the charge for such awful food. I can only surmise that the positive reviews have come from the PFC munching masses of East London who have extremely low standards and poorly differentiated and unfussy taste buds. Have unfollowed on social media This place is called the Gourmet Burger Hut but the burger was the cheapest imitation of gourmet you could wish to find. AVOID- your tongue and wallet with...

I've been to this place a few times, the first being within a month of them first opening. The food was amazing, the customer service was brilliant and it had a lovely atmosphere.

Each year since then it's deteriorated a little. The last 4 visits, the customer service wasn't very good at all. Young boys running the place, food taking a long time, no attentiveness to customers, and they all seemed somewhat careless.

When I attended yesterday, the customer service was the worst. We waited 20 minutes to be SERVED (there was only 2 other couples in there, prior to us - who had already been served), 25 minutes for our food (we ordered full English, and that for sure doesn't take 25mins), we had to go up to the counter twice to ask for water that we asked for when we was originally served, and also ask for condiments that we requested when our food was delivered.

The 'boys' were stood around between the till and kitchen, chatting away the ENTIRE time. People left, and their tables weren't cleaned until we was leaving. The customer service is HORRENDOUS! They gave no care to customers at all, just kept retreating back to talk to each other.

With 4 tables occupied and 4 waiting staff available, it should have sufficient service, but I could hear other customers complaining about the service.

The breakfast was quite nice (although the sausages were OVER seasoned), and I would happily pay the £8.50 for it, however, not again for that despicable customer service.

The food has always been quite good here, although the previous 3 times I went for dinner, I've noticed that they've reduced the portion sizes dramatically (and kept the same prices).

They normally play Nasheeds in here, quite low, however yesterday it was very loud. I'm not sure if that was because there was a speaker directly above us, or not. And then just as we were leaving, the track changed to some very lively arab music (which threw us off).

Also, this place has become CASH ONLY. There are no signs to state or prewarn customers, and they don't tell you until you are paying the bill. The Closest cash points take about 15mins to walk...

Went first time with my children. Food was lovely but the prices were outrageously high for the portions we got. The chips and drinks have to be ordered as a side, the burger I had on it's own cost 7.95! Bit too steep for a slippery over sauced (burger sauce or whatever sauce it was) burger, my childrens kids meals came with a 5 year olds palm size amount of chips!!! My 5 year said "mum! There's soo little chips, I'm too hungry". One less star due to the portion and price clash, Food tastes very good. Atmosphere quite dead and dark!! Even with young waiters and counter staff there seemed to be a lack of attentiveness towards the customers, the youngest boy there seemed more glued in then the rest. My eldest (10) also pointed out the tables, chairs, cutlery etc all had dust and has stains on them was sticky with grease, so I think they need to go back to the drawing room and redraft their restaurant decor and cleanliness, hygiene (idea; maybe deep clean it once a month). Also signage is a big let down nothing to say cash only. I had to ask when placing the order, wasn't informed of the cash only situation.

But the food tasted good! Liked by the children. Their meat burgers they enjoyed, so did I with my chicken burger, so sister chef your food was lovely keep at it, it's the rest that's a disappointment. My 3 star rating is only for the sister who cooked our meals. Well deserved 3 star just everything else was...