The Masque Haunt — Restaurant in London

Tonight, 25/06/2021, at approximately 19:00-19:30, I had a rather unpleasant experience with a member of staff at The Masque Hunt.

Myself and a group of friends, all of which sober and non-disruptive, attempted to enter the pub. There were eight of us in the group and we were understanding that with current social distancing measures we would be unable to sit together, and as a result, we were prepared and willing to split into two groups of four and sit at separate tables. This has not been an issue before in other pubs and restaurants, including other Wetherspoons pubs alongside this specific pub.

We were greeted by an older/middle-aged man who worked at the pub. We are unsure of his specific role. We explained that we were willing to sit at two separate tables, regardless, the man responded with an extremely rude, unwelcoming and unkind attitude. He told us there was ‘no chance’ of this happening and overall was extremely uncooperative. Two tables of four were visibly available and were unreserved.

We generally would be understanding that sometimes distancing rules change and differ depending on the place and time, but this particular employee was rather impolite, I even heard him laugh at me when I politely attempted to reason with him.

I hope that this employee is spoken to regarding his attitudes...

Fine I love wetherspoons but that was the most pathetic lacklustre jacket potato ever. I feel offended that they would serve that to me. I had to check it was what I ordered not a salad and it was impossible to tell if anyone had even attempted to add toppings. So disappointed and now my boyfirend is finding it hard to enjoy his chicken. I love wetherspoons. I ordered a Jacket because I had an excellent one in central London for the first time last week. Now I feel like crying. I finished it in 2 minutes. All I can taste is raw onion. I know its wetherspoons and I eat here all the time because its awesome but this was very upsetting. Ive had bigger and better meals on a slice of toast. How offensive to serve this new potato with raw onion as if it is a meal. Everything else is awesome but my illusion of the wonders of this chain is shattered. Where can I go now? I normally order something more awesme but people who like a rubbish dinner should still at least be able to tell if there is a potato lurking udwr their salad. Fine. My boyfriend and I have not made eye contact since this atrocity arrived. We were making holiday plans. Now I'm just ranting into my phone and he's eating alone. I hate you but love you wetherspoons. This is going to be hard to forgive....

I didn't react quickly enough as was shocked and spoons don't really care about complaints so posting here in hopes the staff member sees this and thinks more next time. I've just watched a female member of staff approach an elderly man who was charging his phone, and ask if he was going to buy anything, which was fair. He said no. Instead of discreetly saying he'd need to leave, she loudly told him there's a cost of living crisis and "electric ain't free, why do you think you can just have it?" He was SO embarrassed, went red. You could tell he had no money. He called her cruel, got defensive and she laughed and just kept saying "if you say so, please leave". He left and she then was having loud conversations to customers about it, laughing loudly with them before he was out the door, then bragging about how she got him out. He looked close to tears.

Girl that man wouldn't be charging his phone in spoons if he could afford to do it at home. Imagine if that was your grandfather. Next time be discreet and don't embarrass people. Quietly say to them they have 5 minutes, then you need them to vacate. That was awful to watch and...