The Prince's Head, Richmond — Restaurant in London

I have booked a table for 3 online, via the website. I arrived about 10 minutes earlier (table was for 16:45 until 18:45) and unfortunately my two friends were around 15 mins late due to not being able to find a parking space (no ones fault, just for context)

We had ordered 6 starters to share first, as we couldn't decide what to have as our mains. The starters were amazing, truly delicious. One of my friends wasn't really hungry anymore after that.

At 6pm a waitress came and asked us if we are ordering mains, because she needs our table. When I pointed out, we still have 45 minutes left, she said in a very blant tone, that we have to hurry up & order food as they had to squeeze us in for this reservation??!! I'm sorry?! You didn't have to squeeze us in, because we booked online. How can you say that to a customer? She was overall pretty rude and instead of paying attention to customers- she preferred standing in the corner by the till, chatting to her colleague. She has just above shoulder dark brown hair and was wearing a pub's branded tshirt. Now, I understand we had only 45 mins left on our table and we needed to order now, but there was a nicer way to encourage your customers to do it.

At the beginning one of my friends ordered a Negroni, but she received a pint of Neck Oil. That was changed, no issue, but the girl who brought it and was informed of the mistake didn't seem happy about it. As we were rushed to order mains, my other friend ordered "buffalo chicken wings" (order was taken by the same girl who told us we had to be squeezed in for the reservation. Side note- the table next to us was empty for a very long time). But he recieved a buffalo chicken! When we raised that with the staff, we were told that "buffalo chicken wings order was no put through the till" and that's it. So our orders were taken incorrectly twice! I ordered a chicken pie, which was really really good. Seriously, shout out to the chef and the kitchen staff for delicious food! My friend ate the chicken, which was good, but not what we wanted.

When it came to paying the bill, suddenly we were invisible (there were 2 or 3 people chatting by the till) and one of us had to go up and ask if we can finally pay (it was about 10 minutes over our reservation time, but we waited about 10-15 mins to pay). We didn't really check the bill to see if we were charged correctly, but that's our mistake.

In overall, I was very excited to visit this pub as I love Richmind, and of course, I'm a Ted Lasso fan. The food was fantastic, the pub is beautiful and has a really warm and cosy feel to it. The place was buzzing, which was great! Unfortunately what let our experience down is the terrible service with misesrable, rude staff (the girl who was settig up candles on the tables was really nice, though). I don't think we will be returning to this place, at least not for food. Drinks? It's...

VERY RUDE BARTENDER!

This is my first restaurant/Bar review, and unfortunately, it's for a negative experience. I've lived in Richmond for 7 years and occasionally visit The Prince's Head for drinks. Today, I went with a friend who brought a congratulatory gift for my newborn - a pair of baby shoes and a jar of honey.

We ordered drinks and sat down. My friend insisted that I try a simple of the honey, and he politely requested a small spoon from the bartender(Maybe Manager), a man with a beard. Unfortunately, the Manager/bartender's response was quite aggressive. He loudly shouted, "What are you trying to eat in my bar?!" attracting everyone's attention.

I calmly explained that we weren't bringing food in, and that my friend want me to try a small simple of the honey (No one eats honey with a spoon while drinking after all). He responded, still loudly, "Why didn't you say that then?" He eventually brought a small spoon but continued to shout about people trying to bring outside food and screamed " Don't bring in food in my bar?!". He even assumed that the trainer box in my friend's bag was a food bag without even asking to see what's insides. (Please check the photo I attach of the bag).

The entire situation became uncomfortable, with everyone staring at us as he kips grunting . We couldn't relax and enjoy our drinks, so we decided to leave and politely requested a refund as we couldn't even start drinking.

If trying a gift simple is against the bar policies, There's no need for such an aggressive approach. A calm explanation would have been much more professional.

The bartender's behavior ruined what could have been a...

Me and my friend do not live in London, so when the chance arrived to visit Richmond as part of a weekend get away arose. We knew we had to visit The Princes Head. If you haven’t guessed, yes we are Ted Lasso fans. Our trip to this pub was amazing. At first we were amazed by a group of blokes dressed as ted lasso that honestly had us questioning our mental states as we both thought we were hallucinating. (Not related to the pub but honestly it was incredible and we no longer felt like the weirdest people in the area -no offence if one of the lassos is reading this, it was amazing!). Upon entry to the pub the staff were INCREDIBLY friendly and we were seated at our table very quickly. I feel the need to stress the importance of bookings as the place was packed. We ordered our food and drinks very easily as (again) the servers were wonderful. Drinks came out almost instantly and there was a very short wait for our food. The food was amazing. My friend ordered the fish and chips while I got the shepherds pie. We’re both students. We don’t eat well. But oh my god, I felt the months of poor dietary choices leaving my body. The food was amazing. I cannot stress how good the Shepard’s pie was. This place made me appreciate cabbage! We actually forgot we were there to nerd out about Ted Lasso and instead fangirled over our food. 10/10 will go there again one day. To the ted lasso fans; just go. The town is wonderful and the pub is amazing. To the none ted lasso fans; it’s a wonderful pub/restaurant with very a shrine to a football club that...