The Refectory Pub Thai Kitchen — Restaurant in London

Disgraceful pub. Awfully run. The staff (many of whom don't/won't speak English) are unattentive and seem more interested in glaring at customers - daring them to order something, or worse still, chatting away in full view of waiting customers for minutes on end. The whole atmosphere is droll and has a Sweeny-Todd day care center feel to it, with the manager and his girlfriend allowing their brattish and demanding children to run riot whilst they stand outside and hide behind their cigarettes, ignoring the groans and complaints of customers who cannot relax or engage in the game whist the feral children bounce off the walls (and customers drinks!!). The television screens are a joke and 100% WILL freeze during sporting events. As for the food - it is basic at best, but I have yet to find a hair. The one and only saving grace for The Refectory in Golders Green, is its large beer garden. However, even that is ruined by loutish brawls by over zealous football fanatics and yet MORE children swinging off the old style street lamp. More of the managers 'offspring', perhaps? In short save your money and make a trip slightly further away into Finchley. The cold, Scandinavian-style running of most of the pubs in the area (and particularly The Refectory) is an insult to the paying customer and avid sports watchers. The mere fact that there is a trashy club and sub-standard B&B above this pub are tell-tale signs that this place is crumbling. With a little luck, it will, and an experienced and organised manager and staff will replace this utter sham of a...

Unfortunately Google doesn't allow you to give 0 stars or I would!

Where do I even start? The owner refused to clean our table before we sat down and gave us napkins to wipe away food and drink left on the table. The pub had just opened so god knows who was sitting there before us!

We ordered nachos and a few other sides. DO NOT order the food there. The food took over an HOUR to arrive and only the plate and top nachos were warm. Clearly this had been in the microwave, can't believe it took an hour!

After ordering over £250 (at least) worth of drinks we asked for a jug of tap water. The OWNER then came over and starting telling us we can't order tap water. Have you ever heard of something so ridiuclous never mind illegal! On the hottest day of the year we were told we can't order tap water! When we challenged this the owner said "if you don't like it you can get out!." This is quite frankly some of the worst hospitiality I've ever experienced in my life.

The owner also refused to put his face mask on! He wore his mask round his chin and when I said can you please put it on when talking to me he said he's the owner he can do what he wants.

My friend then spilled his drink by accident and the extremely threatning security guards grabbed him by his shirt and quite literally threw him out the pub. Where do they get off thinking they can do this???

PLEASE PLEASE PLEASE never go to this...

To say this is the worst pub in the United Kingdom is an understatement. If Gordon Ramsey decided to do a Kitchen Nightmare series on pubs, even he would say this place past the point of no return.

I will keep this short as I don't want to waste my time, but I think its only fair to let others who are thinking of going here know.

Staff 0/10: Perhaps the most rude, unapproachable and intimidating staff I've ever encountered. Would not let me have a glass of tap water.

Food -10/10: Inedible would be an understatement. Plastic meat, chips still half frozen.

Drinks 0/10: I saw them pouring water into our pints.

Atmosphere 0/10: Started well, but we were told off for singing Happy Birthday to my grandma.

Toilets 1/10: So unclean, however, they were playing some good music so not too bad.

My cousin got asked to leave for bringing up these points, and then got chased out of the pub by the bouncer. He felt uneasy and I had to reassure...