The Rochester Castle — Restaurant in London

This is my local however, it has turned out to be a lot strange to me as time has gone due to the fact that the current staff have no clue what customer service is all about especially with the ordering app that has been introduced for those who can't get to the bar for various reasons. Your order takes longer than it should and this worsen when the staff know you and their expectation is for you to go the bar and get your drinks so the next weather spoon app order will take more than 10 mins. There are particular staff who can't grasp the app ordering tenets and these are are Sophie, Taydra and other two young males on the shift. I had to go and asked them why the orders weren't being processed beyond 10 mins and was told that they had forgotten about it. Then on another occasion the worker stated that they have to prioritise the bar orders as opposed to the app orders. This was really disappointing considering the J.D. Whetherspoon executive director has been promoting the use of the ordering app while not ensuring that their staff are not up to speed with how this should be dealt with especially at the Rochester castle.

My message to the director is that, why do you introduce the app when none of of your current staff knows how this should work.

Additionally, Taydra, Sophie, and other two young staff are really rude to the customers who have been frequenting the place for over 10 years. These young workers have no clue what customer service is all about. They call customers names and when challenged by hearing customers about it they turn on the customers to make false claims those customers and try to get them barred from the pub.

Mr director, can you please look into this and sort the mess that is engulfing our long serving pub.

Hope to hear...

The Rochester Castle 🚇 Rectory Road 🍺 £2.75 Carlsberg ❤️ It’s not very often I review a Wetherspoons pub due to the impact they can have on local independent boozers. However, when I see a pub, my inquisitive nature always urges me to have a nose about and see what is going on inside and this one didn’t disappoint. . So what’s this pub all about? Well, in a word, community. This is a real locals pub with regulars that have drunk in here for years. Stoke Newington has a dwindling Irish community but they are well represented here through the different generations. There were a few old boys sat around one table all holding news papers checking out the form and deciding which horse was going to cover an afternoons drinking. There was also another table who were having the craic and seemingly winding up one fella who told his friends to “Feck off” and called one fella a “hooers melt” which can go either way depending on your friendship, luckily the peace was maintained. In another part of the pub there was a big group perched around a poser table trying to figure out why Arsenal are so shite at the moment. There was a great sense of community spirit here. . I’m second generation Irish who was brought up in pubs across London and Ireland, so this place really resonated with me and brought back some great memories of growing up. The regulars drink in here predominantly because they have always drunk in here with their friends and family regardless of what the name is above the door. There other reason for drinking here is that they can’t afford to drink anywhere else as most local pubs charge north of five quid for a pint. . If you want to experience a slice of London Irish life then get yourself to The Rochester, Sláinte. . 📊 Information correct on...

Five stars. Far and away one of the most depressing, melancholy Spoons I have ever been lucky enough to live nearby.

The septuagenarian and other elderly punters making up the list of customers in this particular joint should be enough to leave anyone questioning whether they even want to make it to this age. There are without fail at least two to three OAPs already on the pints whenever we walk past after morning openings, with this rising to healthy double digits should you stop by late afternoon or evening.

Patronised by what appears to be exclusively older men either giving it the thousand-yard stare out the front windows at any time of the day over a pint of bitter or ale, or loose groupings of the same arguing at volume about whatever it is that they're arguing about, this particular venue is also populated by the standard outdoor punter usually also of age and either smoking or preparing to smoke some sort of tobacco product whilst loitering outside and giving passers-by the eyeball.

Inside, this is a dyed-in-the-wool Wetherspoons - excellent beer selection at ridiculously cheap prices, nice enough food also very well priced, and a fairly clean environment in which to sit and observe the local lifeforms if you've got big enough nuts to do so. Because most of them will have you if they catch you giving them so much as a sideways...