The Windsor Castle Pub — Restaurant in London

I'll start with the positives. The building is a beautiful, sympathetically decorated Georgian townhouse, with huge windows on the first floor. The toilets are clean and also well decorated. Some of the bar staff are quite pleasant. However. The food is terrible, and the service could generously be described as haphazard. The service was slow, inaccurate, and uncomprehending. There is no vegetarian roast dinner option (even simply having extra vegetables and no roast was deemed impossible). The vegetarian burger was a mysterious grey lentil paste coated in breadcrumbs and fried. The roast chicken sunday dinner consisted of: an (obviously previously frozen ) chicken breast, dried to the point of borderline inedibility; a yorkshire pudding made of crust and air; carrots that were simoultaneiously over and undercooked; parsnips that were undercooked; green beans that were perfect (I just wanted a whole plate of these) roast potatoes that were very undercooked and obviously-out-of-a-packet red wine gravy. There were no available sauces for any of the roasts (sauces were: tomato ketchup; mayonnaise; mustard and mint sauce) I declined to pay the service charge, which was greeted with astonishment. I would normally apologise that it is not the waitress' fault if the food is terrible but I had very little to say that was positive about the service either. Disabled access extremely limited due to the period building. Step to front of building, stairs down to toilets and up to restaurant area.

Probably OK for a drink, but don't bother...

Terrible pub. I work close by so I used to go quite often but I stopped because it has been getting worse and worse. Staff is sad and you can clearly see that they don't enjoy working there. The manager is rude, money driven and with no customer service skills. You can see that the other members of staff can't stand him which explains the heavy staff rotation.

The music is tasteless, a mix of 90s hits and other terrible stuff that you can only enjoy after 10 tequila shots.

The worse part is the beer. There's not a single beer that you can enjoy. The only drinklable beer they used to have was Camden Town Pale and they replaced it with "Windsor Castle Pale Ale" which is just disgusting. The same goes for the cask ales. Their bottled options are very limited too. You can have a bottle of Punk IPA for £4 if you want... On top of this this is one of those pubs where you have to pay 50p if you pay less than £10 by card... Really?

I hope somebody takes over this pub, in the meantime me and my colleagues will be spending our money...

Ordered while sat upstairs as there was a large queue at the bar, received an email confirming the order, price on card machine when brought up was increased by 20%, when I said no it’s not correct she said a service charge is added because they had to bring the 1 drink upstairs, if I had known this I would have waited & ordered at the bar. The lady had short brown hair & was very rude, when she brought up our tables food was angry when shouting the order we asked whose name it was under as several people ordered the same meal with slight amendments. Cutlery was forgotten, the staff in general just had an attitude like they didn’t want any of us there even though there was about 20 of us (they had originally wanted £20 per head deposit to book a table!) really not impressed with the staff & their attitude, based on this experience I wouldn’t...