Upper Crust Marylebone — Restaurant in London

Good Morning Yesterday afternoon around 15.00 hours at Marylebone station I purchased an Italian Baguette which was ok and edible , I also purchased a medium mocha and it was gross very disappointing and totally undrinkable it was hot water and milk didn’t have time to take it back . On the way back from my appointment through Marylebone I went to the Kiosk and purchased a lemon muffin and complained to the guy about the drink who had served me but his female colleague had made it . The guy replied hey man sorry about that it wasn’t me who made it . To be honest wasn’t the reply I was expecting in my opinion he should have offered a complimentary replacement I walked away very annoyed and disappointed. I will not buy from you again and FYI the lemon muffin was inedible old stale like stale crust on bread etc it went in the bin ! again left me just feeling totally ripped of angry .., Also trying to contact you today the 25th has been absolutely appalling , bellow is the receipt for the lemon muffin I don’t have the receipt for the crisps baguette and mocha but can find it on my bank statement if you required approximately £13.00 Look forward to your reply. Regards Matthew Wade

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I ordered a too good to go bag when i got to the store the shop assistant Agata was already filling a bag with a ham baguette a sausage bun and something else i am allergic to pork and she handed me that bag i told her i cant eat this she was rude saying she processed it already she cant take it back she didnt provide a solution to the problem everytime i go there the assistant at the shop usually asks what i want to take in my bag she was very rude i want something to be done about her because i dont expect this sort of poor customer service from anywhere could you please contact me to let me know what is being about this situation because if i dont get a good solution i will be posting this up on all my social media apps in which i have a big following and i will contact other media outlets i strongly believe that this woman discriminated against me because of my religous beliefs and my ethnic...

I had a pepperoni melt which was unfortunately underwhelming, however the pain au chocolat was excellent. The reason for my 5* review is the wonderful customer service received by Shiful (I hope I am spelling that correctly!) at around 5.40 pm on 11th Sept at Marylebone, he is a wonderfully friendly and kind person who made recommendations for sandwiches - unfortunately I went against them as my knack for pepperoni got the better of me and ordered the melt, but I shall certainly return for his Katsu curry sandwich suggestion! Many thanks to him for being so approachable...