The Yacht — Restaurant in London

Amazing river view. Average food. Terrible customer service.

The restaurant has amazing river views with a row of tables right next to the window overseeing the river, which looks amazing especially during evening when the sun is setting. The atmosphere and the views are honestly top notch.

The food was average. I ordered a cheese burger with bacon and some fries. The meat beef patty used in the burger is really low quality, with inedible bits in the burger (small soft bones). The patty is minced too finely and tastes too low quality. It may be the cheapest patty from the supermarket, or potentially a frozen and overcooked one. The fries and the sauce was great that came with the burger. Pricing is great for food too.

The customer service is terrible. The staff is inattentive and unfriendly. First off, we had some spills on the table because the table was not balanced properly. We asked the staff for some tissues to wipe the spills. The lady came over shortly after and started spraying disinfectant on the table essentially adding more water to the table! She wiped the table with too small of a wipe, pushing all of the liquid from the table onto our clothes!

Anyway, a little later I was trying to get some tap water. There is a tap water dispenser available accross the restaurant. I accidentally passed through a staff only area, which did not look like a staff only area at all, nor was it labeled as such. There was a lady standing there who told me where to find the men's restroom. But I wasn't looking for men's restroom, I was looking for tap water! So I continued walking. The staff only area was literally 5 steps long so I didn't think much of it. Shortly after I realised it that it was a staff only area and on my way back I was planning to take the proper route to my table. Anyway, after I got some water and was heading back to my table the other lady started shouting at me across the restaurant for going through there!?? I honestly felt like I committed a crime?? 😭 I clearly understood that I was not supposed to go there and I was taking a completely different route not even going back near that area. Why shout across the restaurant??

I honestly felt really humiliated and I would not go back there regardless of the food...

i did the booking and reserve the table for 7 pm .i got the confirmation email and still i ring the branch to double check the booking and staff confirmed . when i reach there the staff was unaware and look completely confused when i ask about the booking .staff told me he will get back to us by checking and he never came back just ignore us and late after waiting for 5 mins .i went to bar to double check a rude lady manager came in very upset from us that we did the booking and she said i don’t hv any table and then she offer high chair seat which my son and my minther in law with disability can’t sit and she was very unprofessional and have to empathy towards disability and she told this what we have or you can leave .first time after so many visits u don’t think i ever want to come again with rude staff. below again instead of apology the staff or manager replying is laying as well .i did the booking at 11 am in morning not 15 mins before .15 before coming i confirmed again that we coming and i have email confirmation of booking and your staff confirmed the same . no body shouted on your staff as the manager herself is lair and still keep lying on the online platform just to prove what she did is right .and saying that nobody was rude have you read your reply still unprofessional and...

After a whole day of traveling from Paris to London and around the pier we decided to stop by this place (AS PER THE OWNER’s RECOMANDATION IN THE DESCRIPTION OF THE ESTABLISHMENT) for dinner around 8pm, well before the kitchen is closing. We were made aware the kids need to leave by 9 which was no issue. The light in the place is very dim which helps with the atmosphere but not with reading the menu*. After we looked for what we want, I went to order for the whole family (mom, dad and 2 girls) and we were told one item is not available. No issue. Let’s move forward with what’s available and we’ll figure it out. The order is placed, drinks are poured and when I’m about to grab the drinks for the table, the fellow behind the bar tells me another item is not available because it’s after 7??? Huh??? A lady from behind the bar also confirms they can’t make it because “you know, it’s the menu and we can’t do anything about it”. On top of that, the fellow behind the bar had the nerve to ask me for the drinks money (£20) which we didn’t even touch. I payed him and left as I didn’t want to create a scene. I’m sure the food is great, the drinks are fantastic and everyone is amazing but for us that was the worst service we received while traveling between England and France. Absolutely not...