University of Greenwich — Attraction in London

I have already sent email to complain team as it has been outline on the complain guideline by university:

To Whom It May Concern, I am writing to formally submit a complaint regarding the unresolved status of my international scholarship application, and the ongoing lack of support and communication from the relevant departments at the University of Greenwich. Background: I applied for the international scholarship for the academic year 2024/25 as part of my application and received written confirmation that I was eligible for a scholarship of £1,000–£2,000, subject to completion of my Pre-Sessional English (PSE) course. I completed the PSE course on 30 August 2024, and as advised, I visited the Student Centre on 3 September 2024 to proceed with the scholarship. I was told that it was too late to process it for Term 1, but I could reapply for Term 2. This was confirmed verbally by the International team. Attempts to Resolve the Issue: Since September 2024, I have made multiple visits to the Student Centre and sent numerous follow-up emails to the International Office and the Scholarships team. I have not received any response since ever. the Finance Team also followed up on my behalf, sending a formal escalation to senior staff and the Head of Department, and she too confirmed that she received no response ad advised to make formal complain. Impact: This scholarship was a key factor in my decision to choose the University of Greenwich over other offers, despite the higher tuition fees. I also paid £1,200 for a two-week PSE course, in part based on the confirmation that I would later receive this scholarship. The continued lack of communication has placed significant financial and emotional strain on me as an international student. I have now been placed and approved on a payment plan for tuition through the Finance Office under the “Unforeseen Circumstances” process. Unforeseen Circumstances Application: Due to medical and financial challenges (detailed in my attached letter), I submitted a formal Unforeseen Circumstances application, which was approved by the Finance Office. As part of this application, I again referenced the outstanding scholarship. The Finance Team agreed to a monthly tuition payment plan until June 2025, based on the understanding that the scholarship would significantly support my ability to meet these obligations. The scholarship is not just a bonus—it is a critical part of my financial plan, and I have attached the full “Letter of Details and Explanation” submitted in support of my Unforeseen Circumstances request, which outlines this clearly. Formal Complaint and Outcome Sought: I am formally requesting that the University: Acknowledge and validate my original scholarship application and the written confirmation of my eligibility. Award the international scholarship that was promised to me, in full, as per the terms outlined in the original confirmation. Provide a written explanation as to why my previous emails and visits were ignored and what steps are being taken to improve communication going forward. I expect a formal response to this complaint, in line with the University's complaints procedure. I am attaching all relevant correspondence and supporting documentation for your reference. Thank you for your urgent attention to...

University of Greenwich – Overview The University of Greenwich is a well-established public university in London, UK, known for its academic excellence, modern facilities, and career-focused education. Founded in 1890, it has grown into a globally recognized institution, attracting students from over 140 countries. The university is ranked 691–700 in the QS World University Rankings 2024 and 501-600 in THE rankings, reflecting its commitment to high-quality education and research.

Campuses & Facilities The university has three campuses:

Greenwich Campus – Located near the iconic Cutty Sark and housed in a UNESCO World Heritage site, it offers stunning historical architecture with modern academic resources. Avery Hill Campus – Known for its health, education, and sports facilities, including advanced laboratories and student accommodations. Medway Campus – Specializes in science, engineering, and pharmacy programs, offering cutting-edge research and practical training facilities. Students have access to state-of-the-art laboratories, libraries, computing services, and 24/7 digital student support. The university also provides social clubs, career services, and extracurricular activities, ensuring a well-rounded student experience.

Academic Strengths & Reputation The University of Greenwich is particularly strong in fields like:

Pharmaceutical Sciences Engineering & Computing Business & Management Architecture & Design Health & Social Care The university emphasizes research-driven learning, preparing students with the latest industry knowledge and practical skills. The 17:1 student-to-teacher ratio ensures personalized learning support.

Student Life & International Community With a diverse student body, Greenwich provides a welcoming environment for international students. The university organizes cultural events, networking opportunities, and career fairs, helping students build professional connections.

Why Choose the University of Greenwich? Globally Recognized Degree – Well-regarded by employers worldwide. Modern Research & Learning Facilities – Cutting-edge laboratories, libraries, and digital services. Affordable & Accessible Location – Situated in London with lower living costs compared to other UK cities. Career Support & Internships – Strong industry links help students secure jobs and placements. Multicultural & Safe Environment – A diverse, inclusive, and student-friendly university. With its rich history, innovative teaching methods, and student-focused approach, the University of Greenwich is an excellent choice for those seeking quality education and strong career...

Most lectures are really good and knowledgeable I really loved being part of the Natural Resources Institute the best department to be in as they made my experiences less traumatic and helped me to ensure I was supported which I truly appreciated, and the support with placement from Jessica was amazing such a great experience.

What I did not appreciate was being taught outdated racist narratives like Darwin theory that has been debunked and false narratives on Africa which you do not expect from lectures, unless they wish to perpetuate racism and racist ideologies. I also wouldn't recommend anyone with sickle cell anaemia or an invisible illness to attend the university of Greenwich as I was turned down extenuating circumstances repeatedly and had to appeal which affected my studies, the lack of knowledge on disabilities and lack of empathy to disabled students is shocking if you are from a certain demographic, I did my degree and received some understanding and support only having to appeal once, but as a returning student to do my masters I found the extenuating circumstances team to be very discriminatory and misinformed, and was repeatedly turned down and had to appeal, which was eventually awarded and now supports a legal case against the university. The University of Greenwich administration and finance team and management are disorganised, unprofessional, and ill mannered. I had an administration issue ignored by them for a year and 5 months seriously risking my health and masters degree which they still refuse to acknowledge this misconduct that caused a retake, and now harass me to pay for student finance uk and the university of Greenwich mistakes. I would not recommend this university to anyone or allow my own children to attend this university to experience such lack of empathy, breeches of the Equality Act 2010 in concerns of race and disability, and the unprofessional conduct from the administrative staff and extenuating circumstances teams many students rely on. I wouldn't want anyone to experience what I have been through in this past 2 years, and now have to seek justice and support after working so hard to pass while being mistreated by the university’s administrative staff and ignored by their governing bodies until I involved outside entities. Its been a disappointing and disheartening experience as a disabled student especially when they advertise how great student wellbeing is but they fundamentally only support the university not the student when they...