We held our wedding reception at the Old Brewery in August 2025. Tommy and the team could not have done enough to make our day perfect. We'd speculatively gone for a pint one evening and happened to recognise Tommy from the Weddings section of the website. Despite us not having an appointment to speak with him, Tommy went out of his way to sit and have a chat with us, and his infectious energy made us very confident that we were in good hands.
We had a few planning meetings in the run-up to the day, and felt very well informed as some plans changed due to an event at the Old Royal Naval College. The team were on top of this though, and with a bit of creativity changed the layout to make it work for us.
The team liaised directly with all of our vendors which meant we didn't need to worry about any setup. On which note... Tommy and the team absolutely went above and beyond with the setup of the various spaces - including our ludicrous request to bring a custom beer pong table! We delivered all of our decorations in boxes a couple of days before the event, and walked in to everything beautifully arranged with exceptional attention to detail. The decorations were arranged to complement the room - a gorgeous space with tall ceilings and plenty of highlights such as the art and the massive brewery tanks.
This continued through the day with the team rearranging the decorations accordingly as the night went on. We didn't give any instructions here - just pure creative vision and we loved it!
The food was incredible - great reviews all round from our guests - and we were thrilled with the flexibility in making our menu and the number of options available to our guests. All dietary requirements were handled really well including a specific allergy one of our guests has - the team made modifications to the menu to ensure they could offer something just as tasty.
All of the staff throughout the day were a delight to deal with - on hand at any point to assist with the festivities, friendly, and absolutely on it - if there were any issues, we didn't know about them!
For those of you thinking about a pub wedding we really could not rate the Old Brewery high enough - what better pub than one in a UNESCO world heritage site, next to the Cutty Sark, and on the Thames! We couldn't give higher praise to Tommy and the team - thank you again for making our day so special....
Read moreIt was a complete customer service car crash today. I booked a table for six for Sunday lunch. On arrival we were told we’d booked outside dining (not requested - had assumed everyone dined inside) and were shown a table outside the courtyard Itself with no protection from the wind. The receptionist was matter of fact and devoid of any emotional intelligence telling us several times that the internal restaurant was fully booked. Eventually we were given a table in the courtyard but made to feel that a concession had been made. We had three children with us aged 4, 4 and 6. All hungry. All cold. Food was served promptly. There was one generous slice of lamb per child - but only one generous slice per adult as well? Food was at best passable. It would have been better if we had been inside as it would not have gone cold so quickly. My four year old daughter needed the toilet and would not use the outside toilets as they had automatic flushes which terrified her. My husband was refused entry to the internal toilets with my daughter and eventually after some argument I was reluctantly allowed in. To my astonishment the restaurant was 20% occupied. A member of staff came to our table and we expressed our dissatisfaction. He admitted that they had had a lot of no shows. He could have retrieved the situation at that point with an offer of a table inside and a concessionary coffee or dessert for the kids. But no. The bill was charged in full with the member of staff saying he hoped we would not be put off...
Read morehad a horrible experience, have been visiting very often- not because of the poor customer service that I have come across many times by the same staff member(not just to myself but other customers too). The event this time happened at exactly 15.15 on 22 oct; 2 friends had been waiting for me and 2 others to come. The lady working there at the time came and with a VERY poor attitude and appalling customer service came over immediately and told us off and said we MUST ALL order something to sit at the table- fair enough however the attitude was poor and we had a friend that has severe allergies so we must check the menu carefully. She then came 5-10mins later and said if we dont order she is going to "chuck us out"??? the last time I checked manners was FREE! I then asked her what her attitude was about as we were greeting each other etc we dont go to pubs lining our orders from before hence she decided the best way to resolve an issue is walking towards me as she has now raised her voice into screaming. firstly, if i am expected to order in straight away, why do I wait minimum 25 mins for cold food or wrong orders? secondly, who has given the staff the audacity to be so rude? thirdly, I am there almost everyday for atleast a coffee so why am i getting treated as a squatter?(have been going purely for convenience) if my questions are answered i would be glad. Thankyou. Gipsy has now gained many...
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