wagamama hammersmith — Restaurant in London

We love wagamama and we normally get amazing food and great service almost at any branch we’ve been. Unfortunately, Hammersmith hasn’t been one of those.

We went to see a show with friends and after the show I suggested to go to eat at wagamama’s.

One of our friends never had been at wagamama so I almost promised her that she will Love it! (I had to apologise to her later on)

We arrived at 4:45 which is a tricky time for staff breaks and evening shift preparation.

We were served by a lovely girl called Angel. She took our order but we never saw her again although her name was on our bill.

The first shocking bit was the wine. We ordered a bottle of Malbec for the table. It arrived opened to the table and with an obvious amount of wine missing.

I asked to one of the staff if they could bring a new bottle that wasn’t opened. A different staff member came with the same bottle saying that they didn’t have bottles with cork. (Imagine the great communication between the staff. At that point I realised that anything could happened during our meal…)

I told him again the issue and he brought a new bottle totally full of wine. (As they come when they are unopened)

We also ordered 4 glasses of tap water but they didn’t come until we asked for them twice more although when the wine arrived first time the printed ticket that the bar receives when an order is sent arrived to the table too with the tap water printed on it. (See the pictures)

Second disappointment was the edamame beans. We love edamame beans and wagamama, normally, prepare them like almost nobody else do. (Only sticks’ Sushi masters them!)

Please see the edamame picture I have added comparing them with the previous time we went to a different et wagamama. The person who was adding chilly and garlic salt in the kitchen wasn’t looking at the bowl when doing it .

Ebi Katsu and chilli squid were great.

One of the things I really love of wagamama is the great service they offer. This time though, nobody came to check back if everything about our food was good with us and we felt totally forgotten. It looks like our server, Angel, went on break and no one took over her section properly.

We saw a young server with, seriously, zero people skills. At some point I asked him if he was just clearing tables or taking orders too. Then he reacted a little bit and took our desserts order.

Anyway, very disappointing experience. At least the food, apart of the edamame, was well cooked, tasty and well presented.

I have to mention the white chocolate with ginger cheesecake is my very favourite Wagamama’s dessert but this time I was shocked! It came hard as a rock. I know wagamama receives it frozen but it’s is served defrosted. It came totally frozen. Taste was good but imagine the texture… I would have loved if someone had told us this issue and had the option to choose something else.

To be honest, the experience was like going to a restaurant which opened the previous day with wrong staff and no training at all.

I am sharing this because I know wagamama’s commitment and what to expect from them and this is not what wagamama aims to deliver.

I would avoid Hammersmith brand. There are many, many others that deliver fantastic service and I hope that Hammersmith management can read this and fix it as I am sure they will to level up the branch with other Wagamama’s.

I am sure that, currently, is specially hard to find good staff due brexit. It looks like many staff is wanted everywhere and specially within hospitality. However, I don’t think it is an excuse for proper training process to be applied here.

Please do not let this review hesitate you to visit Wagamama’s but please, go to another brand. Not...

🍜 This is my first 3 star review in a very, very long time. Many who follow me here on Google Maps know that I am more of a Google Local Guide for 4 and 5 stars because I really have the right nose with my restaurant and cafe visits + discoveries. I have actually loved Wagamama since I first discovered it in Istanbul @2013. But today in London (Hammersmith) I was unfortunately disappointed. Briefly about the 3 well-deserved stars: One star is for the very nice service, the second star for the very chic location, and the third star because the food tasted first-class as always. Unfortunately, two stars were deducted because of the extra long waiting time at the door, even though “many” tables were free and then one star deducted because we waited a long time for the dishes. I got my food first, but my family (3 other people) waited a whopping 25 minutes just after me. However, what I observed was that the delivery services like Uber Eats etc. were always ahead of us and that it is not okay. The prices were in the upper range and unfortunately we have to experience something like that if you wanted to have a nice dinner with the...

On the evening of 26 July 2025, we visited your Hammersmith branch to celebrate a special birthday. Unfortunately, the experience was deeply disappointing.

The service was unprofessional and unfriendly. The staff had visibly irritated expressions and made no effort to provide even basic courtesy. Despite the late hour and few remaining guests, there was no excuse for such dismissive behaviour.

A slice of birthday cake was brought before the main dishes, completely undermining the moment. The chicken katsu was so dry it was practically inedible — even a hungry child couldn’t eat more than a few bites. A request for sticky Japanese rice was ignored, and we were served the wrong type instead.

We paid full price and expected decent food and respectful service. What we received instead was careless, disheartening, and far below the standards expected from your brand.

This was not just a dinner — it was a special occasion, and it was ruined. I hope you take this complaint seriously and take action to prevent this from happening to others.

Regards, A...