wagamama wigmore street — Restaurant in London

Disappointing Experience – Would Strongly Recommend Avoiding This Branch

We visited the Wigmore Street branch of Wagamama after attending a lovely concert nearby, hoping to enjoy a relaxed family dinner. Unfortunately, the experience was deeply disappointing and upsetting.

We were seated promptly, and my young son—still excited from the concert—was gently tapping chopsticks on the table like drums. Shortly after, another group was seated near us, and one of the individuals, rather aggressively and without any courtesy, told my son to stop. My son immediately complied, but the man’s tone visibly upset him. I pointed out that the man could have spoken more kindly, to which he responded with aggressive language, including profanity. My son was almost in tears.

To my disappointment, the staff made no attempt to intervene or support us in this uncomfortable situation. Instead, we were asked if we’d like to move to a different table. Wanting to salvage the evening for my son—who genuinely loves Wagamama—we agreed and stayed.

Later, when paying, I attempted to use a voucher via the Wagamama app. At no point did the staff mention that I needed to complete the entire payment through the app if I wanted to use the voucher. Instead, I was charged the full amount. When I raised the issue, it took 20 minutes for them to sort it out, and I was told the refund would arrive in 3–5 days. They asked me to give information about my card and transaction manually on a slip of paper but did not provide me with a receipt or proper bill. In hindsight, this raises serious concerns about transparency.

When I asked why the earlier customer behaviour hadn’t been addressed, the staff simply replied that the man “was drunk” and they “couldn’t do anything.” That was the extent of their response.

Three weeks later, I still hadn’t received the refund. I submitted a formal complaint, and someone from the Wigmore Street branch called me. Unfortunately, the tone was dismissive from the outset. Rather than offering an apology, the caller placed blame on me for not handling things differently and ended the conversation abruptly when I asked to speak to someone more senior.

This experience has left a very sour taste, which is incredibly disappointing given how much we enjoy Wagamama in general. The food has always been a favourite of ours, and the service at other branches has typically been friendly and efficient. However, this particular branch seems to operate with a complete disregard for basic customer service and care.

I wouldn’t normally leave negative reviews, but I feel compelled to caution others: if you’re looking for a respectful, family-friendly dining experience, I’d strongly suggest avoiding the Wigmore...

We went to Wagamama wigmore st. When we entered there was no hostess waiting to seat ur and for 10 minutes we and other angry customers waited. I then decided I had had enough and marched over to the nearest waiter for assistance. He slowly and carelessly walked over and told to wait longer and gave all the customers one menu to share. After waiting even more were finally seated and this was only the beginning. We waited for someone to serve us and sat there for 20 excruciatingly long minutes. I walked up to the waiter and begged him to serve us. A woman later came and the following interaction left us speechless. We asked for out food. I asked for no egg in my ramen and when my disabled girlfriend asked for the same thing the waiter paused looked at her in disgust, rolled her eyes and replied with a very cold yes… we had our food and when it was time for dessert, disappointment stuck once again… we asked for the dessert menu, water and some napkins. We witnessed guests who arrived much later prong prioritized with water privileges. Our water arrived late and was aggressively dumped on the table but our napkins and menus were nowhere to be seen. After requesting for the menu four times it had finally come. We decided that we had enough of this and couldn’t take a minute of this shocking service and decided against dessert at this franchise. We asked for the bill, which arrived whilst I was in the W.C., so my poor disabled girlfriend was left to fend for herself against this inept bunch. Upon asking to split the bill, my disabled girlfriend who suffers from sever dyscalculia, dyslexia and autism, had to calculate how to split all by her self. It was an overwhelming experience which arose due to the server’s lack of professionalism and numeracy skills. On the way home, I had to comfort her, as this negatively affected her already very low self esteem. Overall, I was flabbergasted. This franchise has gone down the drain. Our tenth anniversary dinner was ruined due to the ineptitude of this workforce. Going forward, we would recommend you keep a closer eye on your staff and increase your job requirements to not...

hello, so me and my friends went to this wagamamas in the evening and one of my friends is an employee at another wagamama. so we asked about the 50% discount workers get and one of the staff members said it was okay. then the lady told us to download “wagamamas soul club” to get get free gyoza so we did that. the food has come now and it is cold and my soup was very bland but i just asked for salt and enjoyed my food. from there now it is time to pay. they are now saying that we cannot have the soul club discount and the workers discount both added even though we were told we could before we even ordered. so now we are just there calculating how much everyone is going to pay but my friend that was the wagamama employee wasn’t happy. so we are just going back and forwards for like 30 minutes. they only took off one gyoza so with still had to pay for the other two that we were told were free…and then to make things worse, the manager or one of the workers actually ended up changing our table number so that we wouldn’t be able to leave a review on the app. they charged us the money and left. we also asked for the name of lady who served us and if she is reading this, i understand english is not your first language so please don’t feel like you did anything wrong. i personally am upset with the service we received today but it was just a language barrier and i understand the mix up. but yes, the service was very bad here. if you are reading this and thinking about going to a wagamama, i advise you to go to...