Wilton Way Deli & Wines — Restaurant in London

Went there after a long time to have a little aperitivo, we had a nice bottle of wine and I asked for any gluten free food options (specifying that cross contamination is not an issue) as I cannot eat gluten. I was told they could make a charcuterie or cheese platter without bread and when I asked if they had any gluten free bread, taralli or crackers to replace it with, they said yes and told me that they sell gluten free crackers and I could purchase it separately for 4 additional pounds. Now, I paid a good bottle of wine, I’m ordering plenty of food.. should I really have to pay more to be able to eat because I cannot have gluten?! I understand that you are a small business and I want to support you but I am appalled. This is not the way to treat customers. I’ve never been in a place where they CAN accommodate for food intolerance and they...

The staff here were extremely rude. When I first walked up and said “Hi, how are you, can I order?” the guy just started shouting at me that I was in the wrong place, like actually shouting to the point were people outside ask me what had happened when I came outside as they heard him shouting. I went over to the actual ordering counter and placed my order. Then, while I was waiting near the bathroom (someone was already in there), the girl yelled at me to move because my drink would be ready soon on the other side. I told her I was just waiting for the toilet, but she still had such an...

It's really difficult to see the whole pavement taken over by a single business with a private parkelet, a majority white patronage whilst also only accepting cash from the outset which automatically excludes much of the community. When are the patrons actually going to have customers allowed inside the premises? At the very least so that local residents are not forced to walk in the road to accommodate private enterprise? It's just a shame to me to see it as an exclusive rather than an inclusive enterprise and not how I...