Shelby & Co, Birmingham Airport T1 AS — Restaurant in Metropolitan Borough of Solihull

Sheetal was our server.

The food was average quality to be expected as we weren’t expecting 5 star as it is an airport restaurant. My sister ordered the Yorkshire Pudding Wrap which we asked to remove the red cabbage, however a different server informed us this isn’t possible because the wraps are pre made and packaged when they arrive. It made us think what else is pre made and brought in. I had the Tommy Burger, the onion rings tasted like they are frozen packet ones and weren’t overly hot, the burger was nice but needed a bit more sauce.

My mum had a Caesar salad which was nice. The Alfie almighty was okay nothing to shout about.

The drinks took a long time to arrive, even though it was 4 soft drinks. When we asked to pay the server asked about providing feedback and pushed a Google review lanyard towards me.

With regards to paying we didn’t get a receipt to begin with, and had to ask twice for a...

Table for 4 with a QR code to order everything yourself. Establishment was clean & in good order, with display cabinets offering Peak Blinders merchandise. As you are pretty much a captive audience in the airport, prices are high, with 4 small breakfasts and 4 drinks costing £67. Kids liked the small cooked breakfast & pancakes. The small bacon roll had a gluten free bun option but the bacon was very fatty. The bread under the smashed avocado was not great quality & tough to cut through. Hot drinks delivered first quite quickly, soon followed by the food. The cold drinks arrived when we'd all finished eating (staff were reminded in the meantime). Staff were friendly and service was quick bar the cold drinks. Food quality not great considering the price you're paying. I'd try an alternative next time we fly...

We had the pleasure of being served by Kerry during our recent visit, and she was absolutely fantastic from start to finish. Friendly, attentive, and genuinely welcoming, Kerry made us feel right at home the moment we walked in.

She struck the perfect balance between professionalism and warmth — always checking in at just the right moments without being overbearing. Kerry knew the menu inside out and gave great recommendations, which we really appreciated.

What stood out most was her attention to detail and how she handled everything with a smile, even during the busy rush. It’s rare to come across service this smooth and thoughtful. Kerry truly elevated our experience and is a real credit to the team.

We’ll definitely be back — and hope to be seated in Kerry’s...