I've been to a few costa coffee branches and I prefer the service offered by other coffee chains close by (not Starbucks). Atmosphere at other coffee chains are more vibrant and energetic, gets one going in the morning which i feel is lacking at costa. I redeemed a birthday cake reward at this branch and was not wished happy birthday, a lost opportunity to great service. At a different branch in London the barista was on his phone while I waited to be served. Coffee is great, service lacking. I support costa because their coffee is roasted in England, I like to support as "local" as possible, therefore I'll remain a loyal costa customer but for better service and an "energetic boost" go to a different coffee chain for that. PS. Please offer more M&S sandwiches options, I'd like to see the salmon and cream...
Read moreI went into Costa today after getting the train back from work, to work an hour before heading home... The young guy in there with a moustache was so friendly to everyone that came in that it really stood out to me. He was chatting away and it's not what I expected going into a chain coffee shop...
I know food probably goes to waste at the end of the day but he offered me some cake for free which was going to be wasted. Probably as I looked so grumpy typing away at my laptop.
You never know what someone's going through and kind people like him have no doubt saved people's lives without realising... Costa you are very lucky to have such a...
Read moreVery impolite woman at the coffee machine even in the morning at 9:30am! After she found out that I have already I’ve been commuting for 6y from this point to London and first time I saw such behaviour: ordered and just waiting to receive my cappuccino and was also notified by her other female colleague, she decided to fully ignore me, acted aggressively and almost throw the cappuccino on the table for me to collect! All without saying a simple ‘sorry’ despite my face with a smile showing the situation is just funny and not serious - this is surely not an...
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