Maaya Indian Kitchen & Bar — Restaurant in Milton Keynes

My recent visit to Maaya left me utterly disappointed and compelled me to share my experience, which was marred by the appalling behavior of the staff. I cannot express how disheartened I felt due to their disrespectful and demeaning attitude.

We were a group of 14 adults who arrived at the restaurant with high hopes. Unfortunately, right from the beginning, we were met with an unwelcoming tone and attitude from the person taking our orders. It was clear that they did not make us feel valued as customers.

To add to our dismay, the person serving our table insisted that we choose a set menu, despite our preferences and appetites suggesting otherwise. We politely declined and decided to go for an à la carte option. However, the staff member seemed displeased with our decision and started using condescending statements such as "I think you are having a hard time understanding" and "I think you are not understanding, that's why you are asking me again." It was a demeaning experience that left us wondering whether their intent was to intimidate or force us into ordering a specific quantity of food. Their behavior lacked professionalism and respect.

The rude conduct of the staff completely overshadowed any positive aspects of Maaya. A restaurant should prioritize providing excellent hospitality, but unfortunately, this was not the case. It is disheartening to witness such a lack of professionalism in an establishment that should be focused on creating a pleasant environment for its guests.

Based on my experience, I strongly advise potential customers to think twice before dining at Maaya. It is crucial for the management to address the ongoing issue of disrespectful staff behavior. Surprisingly, numerous other reviews below mine also highlight this exact problem of impolite behavior from the staff. This indicates a recurring issue that needs immediate attention.

As customers, we deserve to be treated with respect and courtesy. It is my hope that Maaya takes this feedback seriously and implements appropriate measures to rectify the behavior of their staff. Until this issue is resolved, I suggest exploring alternative dining options that prioritize customer satisfaction and provide a welcoming atmosphere.

My sincere intention in sharing this review is to contribute to positive change and help create a more respectful and enjoyable dining experience for future...

I was excited to eat out at this restaurant as the restaurant looked nice decor wise and it has an extensive selection of food and drinks on the menu. Upon arrival, myself and my friend were given our table right at the back of the restaurant where there was no air conditioning but the whole restaurant was hot regardless. It took over ten minutes before I was able to catch a waiters eye to indicate we would like to order out drinks and food. We ordered our drinks from the cocktail menu, just to clarify that they were included during happy hour which seemed to annoy him. He rolled his eyes and confirmed how much drinking time we had left. We then proceeded to order a dish tandoori surf and turf which contains meat and fish. The waiter said we would have to wait at least 45 minutes and told us to choose something else and order some starters. This seemed to really agitate him us not ordering starters as he kept repeating just get something else as well. My friend had to intervene and explain we had been to a restaurant before and we knew how to order our food. So he told us we could just wait. We also asked is the meat/fish could be bought out on separate plates (not an unreasonable request as many other restaurants have accommodated more without fuss). I eat meat and my friend is pescatarian. He said he couldn’t do it without bothering to check with the kitchen. I then stated it wasn’t a big ask and could he ask if the kitchen could accommodate it. We also confirmed that the food wouldn’t be cooked together so it really didn’t require a lot of effort to do. He refused to even ask, saying he could tell the waiter but the waiter would forget. Eventually he said he would put a note on our order but the waiter might miss it. To my disbelief this rude being belched over our tables in our faces and proceeded as if he had done nothing. I really could have got over the arrogance but when someone is that disgusting especially in a place where food is being catered for the public we had no choice but to walk out immediately. Staff seems to be a real let down for what could be a really nice successful Indian restaurant. Visit at your own peril but be warned over rude staff and lack of hygiene around your food. If I could review with no stars, I...

I recently dined at Maaya and unfortunately, my experience was quite disappointing. I feel compelled to share my feedback to shed light on the issues I encountered during my visit.

First and foremost, the behaviour of the staff was highly unprofessional. I was taken aback by their rudeness and arrogance, which left a sour taste in my mouth from the moment I entered the restaurant. The waitstaff seemed disinterested and dismissive, lacking the basic courtesy one would expect in a dining establishment. It is essential for a restaurant to prioritize customer service, and the behaviour I witnessed did not meet even the most minimal standards.

Furthermore, there was a severe mistake with our order. We had ordered eight starters and eight main courses in total, but to our dismay, the staff mistook it for four main courses in total, instead of 4 main courses on each table, and started behaving extremely rudely with the ladies. They were trying to intimidate the ladies into ordering more dishes that what was required. Additionally, the service at Maaya was exceedingly slow. From the moment we sat down, it took an excessive amount of time for the waitstaff to approach our table and take our orders. The entire experience was plagued by long waits, which further exacerbated our dissatisfaction.

Due to the aforementioned issues, my companions and I were left with no choice but to cut our visit short, which unfortunately disrupted the planned meeting we had scheduled. As a customer, I had high hopes for Maaya, but the overall experience fell short of even the most basic standards of hospitality. The combination of rude and arrogant staff, the mistake with our main courses, and the consistently late services left me deeply unsatisfied. Dining out should be a pleasurable experience, but unfortunately, this was not the case during my visit to Maaya.

I sincerely hope that Maaya takes this feedback constructively and addresses the issues I've highlighted. Improving customer service, ensuring order accuracy, and streamlining the service timings are essential steps to regain the trust and satisfaction of diners. I hope to see positive changes in the future because every customer deserves a pleasant and memorable...