BrewDog Newcastle — Restaurant in Newcastle upon Tyne

Nice building and a wide selection of ales available. Very friendly and helpful staff today instantly offering tasters of any of the beers and answering beer related questions so that made a big difference from my previous visit where it was a lot later and was very busy at the bar. The beer we had was delicious (8.4% Milkshake IPA).

Clean and tidy place with a bit of quirk. Prices are quite high but that was expected and they did have some beers that were new to me.

If I could change one thing, I would love to see some pump clips for my beer photos on Untappd. 😃

So was back in Brew Dog yesterday and my experience was terrible. Young girl behind the bar was entirely disengaged, disinterested and unhelpful. Ended up with a drink that was not at all what I wanted ... Last time we were offered help and advice and samples and ended up with great drinks. I would be very tempted to never return if this had been my first experience and as it is I would be reluctant to return.

I can't believe the difference between my two visits. One star ⭐ customer service after previously enjoying 5 ⭐. Maybe look at your training and staff management if you want to get return customers.

I have edited my review stars to average the two...

Really poor attitude from the girl behind the bar last night. One girl working there was lovely, and the other was shocking. I brought my pint back, as it [in my opinion] tasted bad. My friends agreed. I apologetically explained that it tasted awful and didn't want it, to which the barmaid poured herself a small amount and tasted it, and told me "it tastes absolutely fine, but ok.." - rude and abrupt. Asked me "what do you want instead?".. I said a Cold Beer please.. she poured it, put it down and rolled her eyes! No apology (not that I hugely needed one, but just a small "ah sorry about that, what would you like instead?", rather than arguing and then refusing to even acknowledge me once the pint was poured. Arrogant and rude.

EDIT: I don't know how to reply to your reply - sorry. It was Sunday around 7-9pm.. there was a girl in grey, who commented I looked like someone from the TV - she was LOVELY and warm, really good service. This review is not aimed at her. The girl with the black t shirt and a cap(?) on was...

Reducing overall rating from 5 to 4 stars.

As a big BrewDog fan and a regular customer, I have always appreciated the quality and variety of your beers. Until recently, my experiences at BrewDog establishments have been positive, and I have enthusiastically recommended your brand to friends and colleagues. However, my recent encounter in BrewDog Newcastle has left me with a bitter taste in my mouth - both literally and figuratively.

A staff member displayed a shocking lack of professionalism. After expressing my dissatisfaction with the "Give Me the Sunshine" guest beer, I was shocked when this staff member openly criticised BrewDog's own lost lager as I proceeded to buy this drink to replace the guest beer I could not drink. I found this behaviour to be completely unprofessional and uncalled for. As a customer, I have the right to express my opinion without being subjected to condescending remarks...