EL&N London - Fenwick Newcastle — Restaurant in Newcastle upon Tyne

Dear Restaurant Management,

I hope this message finds you well. My friend and I dined at your restaurant for the first time yesterday, and unfortunately, we had a very disappointing experience. I would like to bring the following concerns to your attention.

Firstly, the salmon served to us appeared unusually light in color, and when we tasted it, there was no flavor at all. This made us question the freshness of the fish. Even more concerning, both my friend and I experienced stomach pains after returning home, which made us worried about the safety of the food we were served.

Secondly, the service was also unsatisfactory. While we were still eating, one of your staff members came over to collect our coffee cups, even though my friend hadn’t finished his drink. This gave us the impression that the staff were rushing us and didn’t respect the time we needed to finish our meal.

In conclusion, our dining experience was disappointing, and as a result, my friend and I will not be returning to your restaurant in the future, nor would we feel comfortable recommending it to others.

I hope you will take these issues seriously and make the necessary improvements to both food quality and customer service.

Thank you for your time and attention. We look forward to hearing from...

I visited EL&N for the first time and ordered the French toast, but it ended up being a bit too drenched in maple syrup for my taste. I wasn’t going to mention it because I didn’t want to seem rude, but Marc, one of the staff, kindly came over and asked if everything was okay. I explained it was my first time trying French toast and that it just wasn’t to my liking.

Marc was incredibly understanding. He brought me the menu again and encouraged me to choose something else. I went for the Bogtrotter’s Chocolate Cake, which was absolutely delicious! A little while later, he came back to let us know he’d removed the French toast from the bill AND that the cake was on the house as an apology. I was honestly so surprised and touched by the gesture, especially since it wasn’t the restaurant’s fault at all.

The customer service was exceptional, and the atmosphere was calm, and peaceful. Hugee thanks to Marc for going above and beyond. It really made my visit special. 10/10 would recommend and will definitely be coming back!

Also special thanks to the other employee who served us from the beginning !! She was incredibly nice and understanding and offered to take a picture of me and my friend without us indicating we...

Was excited to try the new cafe and took my niece. Turned up at 5:10pm and there were 3 people in front of us in the queue, so we automatically went and stood behind them to be seated. The girl in front of us walked away as she had been waiting and hadn’t even been seen to yet. Then we stepped forward into her place and then someone, who I’m assuming is a manager as she wasn’t wearing the pink uniform came up to us and said “can you move to the side because you shouldn’t be blocking that area”. To which I replied “Not sure where to stand as no signs to clearly state where to wait. Do you know how long the wait is for a table please?” She said “not sure I’ve had a lot of staff call in sick so I’m understaffed I’ll have to go and check” and then she turned away. Another member of staff came after a minute and said “we’re not taking anymore sit ins orders”. Bearing in mind this was at 5:20pm when they are supposed to close at 7pm. No apology in sight from any member of staff - wouldn’t waste my time on a company like this with such bad customer service. Staff need to be re-trained or new staff hired as it doesn’t take much to be...