Jollibee Newcastle — Restaurant in Newcastle upon Tyne

I was excited to try Jollibee as I follow some mukbangers who eat it a lot but I didn’t realise you could even get Jollibee in this country!

I ordered a hotdog, chicken tenders (with gravy) & a spaghetti. The guy taking my order was amazing and when he realised it was my first time ever trying Jollibee he added a selection of complimentary items to my order so I could really get to know the menu! He added a chicken burger, more chicken tenders, a portion of chicken joy (coated drumsticks), a mango ice cream and a coke!! 😱😰 So generous!

If you’ve never been before it’s deffo worth a try! If you like kfc then I would recommend the tenders as they have a lightly spiced coating similar to kfc - but the gravy is more flavourful at Jollibee. The hotdogs here are halal too - a good treat if you don’t eat pork and you miss hotdogs! The hotdogs have a yummy sauce on and are really nice!

My favourite was the spaghetti - the sauce is so flavourful and the pasta is cooked nicely - firm bite, not soggy or under salted which you might worry about if you’ve never considered having spaghetti from a fast food restaurant!

They gave me so much free food I haven’t even managed to try the burger yet so I’m looking forward to that later. Really loved how invested the staff were in me having a nice experience and can’t recommend the restaurant enough.

The other great thing here is they have a little sink for you to wash your hands after eating your fried chicken which is such a great idea and really welcome! It’s right where you throw away your rubbish and return your tray - it’s really well thought out!

Truly a 5 star experience :)

EDIT: seeing some reviews saying service is slow, staff uninterested, place dirty etc. I think management must have made some serious changes because when I went there service was very fast, staff were friendly and engaged, restaurant was clean and tidy and the atmosphere...

Jollibee does do good fried chicken, and certainly better than the American-based institution that it is next door to, so I gave it a high rating there because of previous experiences. But I got completely ripped off the latest time I went there because I ordered a bucket of chicken and burger, and when I received my order in their ridiculously large bag, I didn't realise that the order did not contain the bucket of chicken, and therefore, I essentially paid for the most overpriced burger ever. Yes, there is some personal fault in that I should have checked the order myself before I left the shop, but I was in a rush (otherwise, why call it "fast food"?) and had lots of other shopping to carry, so I think it is fair that the bulk of responsibility lies on Jollibee. It also didn't help that my server was clearly in training, and his supervisor clearly was not helping him during that time. And of course, with all big chains now, there is no such thing as a "complaints helpline" and so having to reach out on social media is an absolute pain, and when I sent an email (which they asked for) to tell them of the fiasco, they could not even be bothered to respond after that. So they may have good chicken (although, I'm sure that the quality will worsen soon enough, like everything else in the UK), but they have clearly adopted the "we don't care as we already have your money" attitude when it comes to customer...

I usually avoid leaving bad reviews because, hey, everyone has off days, but this? This is the gravy-breaking point. I’ve ordered from this specific Jollibee more times than I can count, and every single time, they forget my gravy. Every. Time. It’s like they’re playing a cruel game of “Will They Remember the Gravy?” and the answer is always a resounding NO.

This time, I thought I’d outsmart them. I left a note. A note. “PLEASE dont forget my gravy,” And what do I find when I open my order? No gravy. Surprise! It’s like they saw my note and said, “Challenge accepted.”

I get it, packing orders can be chaotic. But forgetting the gravy every single time? That’s not a mistake—that’s a pattern. A pattern of gravy neglect. And let’s be real, the gravy is the MVP of the meal. It’s the Beyoncé of condiments. Without it, the chicken feels lonely, the fries feel abandoned, and I feel betrayed.

Now my food is cold because I had to stop everything to write this review, and honestly, I’m not even mad anymore—I’m just disappointed. Jollibee, you’re better than this. Or at least, I thought you were. Please, for the love of all that is crispy and delicious, remember the gravy or take it off the offer so I can just order my own one!

Sincerely, A Gravy-Loving, Deeply...