PizzaExpress — Restaurant in Newcastle upon Tyne

Ate at Pizza Express in Jesmond this evening.

We had a table booked for 6pm and arrived at 5.50. Upon entering we were told that it was about a 30 minute wait for food and asked if that was ok before we were seated.

Service was prompt and very polite.

Our server was Shabba, and I must say that he elevated our experience. He was one of the friendliest waiters we have ever come across.

He was very personable, friendly, professional and appeared to be an all round genuine guy. He made sure we had all checked in on the app and made sure we all used the correct rewards, etc.

I ordered a tiramisu for dessert and my husband didn’t want a dessert. He asked if he was sharing mine and I jokingly said “oh no! I don’t share my tiramisu”. When he brought it over he put it in the middle, gave me a regular sized spoon and slipped my husband the smallest spoon I’ve ever seen and had a bit joke on with us!

He was great with our 8 year old! Asking him what he wanted and making sure he had everything he needed.

A really great guy and a fab night in Pizza...

Last week, we celebrated my daughter’s birthday at Pizza Express, and the experience was amazing, mainly thanks to our server, Kai. The food was as tasty as always, but it was the service that really made the evening memorable.

Kai had a fun, laid-back vibe that made us feel instantly comfortable. He cracked a few jokes throughout the night and really connected with my daughter. But the best moment came when he brought out her birthday cake. Instead of just setting it down, he broke into song, singing his heart out with so much energy that the whole restaurant got involved. My daughter was beaming, loving every second of it.

Then, to top it off, Kai let her pour her own chocolate sauce over the cake, which made her feel like a VIP. It was such a thoughtful touch, and she absolutely loved being part of the experience.

Thanks to Kai, the night went from just a regular dinner to a birthday celebration full of laughter and fun. He went out of his way to make it special, and my daughter had the time of her life. We couldn’t have asked for a...

What a disappointment! The restaurant was cold, so cold that we kept our coats on for the duration of our visit. We ordered a Leggera pizza each which took somewhere around 50 minutes to arrive and that was only after we managed to catch the eye of a waitress and asked how much longer they'd be. We were told the delay was due to a back-up.... Firstly, the restaurant was not particularly busy when we arrived so no idea why the back-up and secondly, if there was a back-up, why weren't we informed? Sorry folks, there's a bit of a delay, we do apologise - that would've been great but we had nothing. The pizzas were lukewarm at best. When my friend complained we were told it was because they had to sit at the pass before being dressed with the salad. Exactly how long does it take to grab a handful of salad leaves and dump them in the middle of the pizza (which is exactly how it looked)? We will not return to the Jesmond branch but the MetroCentre branch is always a...