The Black Horse — Restaurant in Norwich

We arrived early for our Sunday roast booking and were told to order drinks while we waited. When finally seated, we were given a tiny walk-in table, despite being told on the phone we’d have a sofa or high table. (We choose on the phone The high table.)

When confronted with the altercations , The manager was dismissive and just plain rude, saying that “was literally the only table they have. “ , outright denying what was said—insulting our intelligence despite two of us hearing the call on loudspeaker and the fact there was numerous table around us empty with no reservations, as clearly shown on my photos and Meanwhile, other guests beside us were given a “choice of seating”, yet we were ignored. Needless to say we left here rather confused and disappointed “.

They had more than enough time to rectify , I will not be returning and a new front of house manager would be advised.

Response to you’re message:

Thank you for your response. I’d like to clarify a few points regarding our experience:

Firstly, when we spoke with your manager, she stated that she handled the call and even accused us of dishonesty. Now, you (the boss) claiming to be the person who in fact took the call—offer a completely different account. This contradiction is concerning and again dishonest.

Secondly, we want to be clear that at no point were we disrespectful or asked to leave as you’ve suggested. We remained patient throughout our visit, and finished the drinks that we ordered, and did not act in any way that would justify the claims made in your message. In fact, the only two customers present as clearly shown in the photo i took at the time mentioned, something was truly amiss, and they too would have logged a complaint. This further supports our account that we behaved appropriately and were not the source of any rudeness.

And Additionally, our review was written as an honest expression of our experience at Blackhorse Pub. The term “childish” used to describe our feedback is both dismissive again rude and unhelpful. Our review is honest fair from a genuinely odd dining experience.

I’d like to add we managed to get a table at Templebar Pub, a 2 minute walk from yours where we received prompt, professional service and were treated with the respect we expected and give. This stark contrast in our dining experiences further highlights the shortcomings in how we were handled at Blackhorse Pub.

We hope you will consider these points and address the inconsistencies in your account. Thank you for your attention to...

Michelin star pie!! Tuesday special!

Last tuesday the city was all jammed up and I had to sort of abandon my car in the car park of the Black Horse. Patrons only, obviously and in desperate need of both a bit of dinner and a bit of natural respite, I stopped in.

I was in a bit of a flap, rush hour traffic has a way of really aggravating me, and I was tired and hungry (hangry they call it) and the gigantic barman was incredibly patient and recommended a special that would go on to change my life. Pie & a pint.

PIE and A PINT

Lets start by saying that the atmosphere of the Black Horse could be described as 'a warm hubub' even at about half five of a Tuesday evening and there were quite a few tables taken already with people enjoying their dinner.

Now, you may think that pie and a pint is pretty standard pub fayre, and you'd be right, it's probably one of the most familiar dishes on menus across Britain ad, as someone who spent decades of his life travelling with work, I have sampled more than my fair share (my PR will attest to this).

So when the pie arrived, all golden pastry, steamy mash and silky liquor-like gravy, I KNEW I was in for something special. This, folks, is the best ever pub pie I've ever had, ever.

And it's not even close.

Now that may sound like a bold statement, so here's another. The beef and Stilton pie with its leeks, mash and incredible gravy could actually be the foundation of world peace. It meta in the mouth in such a way that you can't help but smile from ear to ear. It's like a song of comfort food at your favourite festival, it's a blanket and a warm bed listening to the raindrops drum against the window. It's simply sensational and, all words and comparisons aside, there is nothing that can truly attest to how good this pie is. I waited all week to post about it because you, dear reader, could well be making plans for tomorrow and please believe me when I say that if those plans are for a pie and a pint at the Black Horse on Earlham road in Norwich, then your mouth will love you for the rest...

Awful Service & Disappointing Experience

I wish I could give zero stars. We booked a table at The Black Horse expecting a pleasant evening, but it was anything but. Despite having a reservation, we were left waiting with no explanation. When we were finally seated, it was at a cramped children’s table—completely unsuitable and uncomfortable.

We politely asked to be moved, but the manager showed absolutely no care or concern. The attitude was dismissive, and customer service was non-existent. The entire experience felt chaotic, and the atmosphere was terrible.

A truly disappointing visit. We won’t be returning, and I wouldn’t recommend it to anyone looking for a stress-free meal.

Then two people came in and were seated immediately at a normal table. Embarrassing

• In response to your reply*

It’s disappointing to see such an unprofessional response to honest feedback. To clarify, it was indeed the manager we spoke with regarding the table, and we were offered either a high bar table or a sofa, so I am left confused if we spoke to yourself or your manager as she advised we had spoken to herself.

At no point were we rude to the staff, nor would we ever be. We respectfully expressed our disappointment and were never asked to leave. We finished our drinks without issue, and there was no animosity whatsoever. In fact, upon leaving, we even said goodbye to your team.

As someone who works in the service industry, I strongly believe that guest experience should always be a priority. Reviews like this should be seen as constructive feedback to help improve and coach teams, not as an opportunity for conflict.

Wishing you all the best at The Black Horse. I sincerely hope no one else has the experience we did today.

On a positive the temple offers an outstanding roast dinner and a couple of...