Falafel — Restaurant in Nottingham

Great location Big upstairs sitting area Strict no alcohol policy Lovely staff

Food - not sure even where to start...

For a place that specialises in Falafels I'm really surprised what I received... Cold, soft and soggy Falafels in a wrap with few pickled veggies. At such a establishment you would expect Falafels to be freshly fried, to have that a lovely crunch - something very important that makes falafel a falafel and not a cold squishy plop. I think you can get better falafel in a supermarket than there. It had no texture, no crunch, no flavours. I'm not sure who designed the wrap and thought it will be good idea to add some unidentified yellow sauce which I suspect to be some sort of diluted mustard mixed with tahini and water? We went there in a lunch time which wasn't busy at all, just one more customer apart us so can't justify poorly made falafel wraps.

Pizza and chips were lovely, pizza slightly burnt at the bottom.

I rate their falafel wrap 1 star only because there is no option to make it a ZERO

It is not worth the money and unless they assure you to fry fresh falafel don't bother getting those.

EDIT:

Im not sure how to reply to the owner post so will do it here and hopefully you can see it.

We were served today Saturday 3rd December by 2 very lovely ladies, I can't fault their service quality. It's just the falalel had questionable texture. I love falalels and often make our own from scratch at home. The main characteristic of a falafel is that lovely crunchy coating which unfortunately was missing in our dishes today. It was definitely not freshly fried and I say this based on my own cooking experience.

Unfortunately we were travelling and stopped at Nottingham on the way home so won't have opportunity to come back and try it again to compare if it was a one off situation. I wish you all the best for the future and appreciate your response as I can see you care to satisfy...

This place is a HEALTH, HYGIENE & SAFETY DEATH TRAP! it is filthy, disgusting inside and outside. Outside the tables are filthy, food all over the floor. Upstairs is extremely uninviting and scruffy, completely needs a renovation.

The staff lol very unhappy and stressed. I observed EXTREMELY SERIOUS & CONCERNING DANGEROUS PRACTICES including staff washing pots right next to food being prepared, splashes of dishwater going into the hummus at the side. Work surfaces filthy, disinfectant cleaner at the side of the salad tray, I even noticed one girl using a takeaway bad folded to transfer a hot tray! All the food preparation are was cross contaminated, using same spoons to serve different foods, meat and vegetable dishes. The owner Akil agreed very generously to refund an unsatisfactory purchases and too replace, when I actually got to the shop he refused to meet me and told the staff only to replace the food. I was ready to tell him that in no way did I feel safe eating in his shop. My concerns have not been passed to the appropriate environmental and public health departments for their immediate attention.

I sense this business is struggling, this maybe so, as the portion sizes are A TOTAL RIP OFF. Let me tell you 1 business man too another, your business will not improve by ripping off people and treating them with the utmost disrespect, work hard improve your food hygiene and staff training and you may survive, but I fear not because your attitude is extremely dangerous to...

Just received an order through Deliveroo. I’m shocked, I just got yelled at,ed, hanged up on me for missi my order. As soon as I submitted the order I called the restaurant and asked for a specific instructions which I always do. The lady took every detail starting from the order number to every single request and assured me that it’s ok as what I asked for is not having pickles in my two sandwiches and only the Aubergine. I received the total opposite, both sandwiches has pickles and no aubergine. When I called she got so offended and start accusing me with something after another. She said I didn’t give her the order number when I proved I did she then said I got what’s in the original order, when I confirmed that I had no other options as in Deliveroo there’s no choose your own option she then hanged up on me. Unbelievable, in top of the lack of experience with costumers there was also lack of respect...