Sushimania — Restaurant in Nottingham

This was the first sushi mania I have been to, the four of my friends, five including myself had no signal and/or data at all. So we asked a staff if we could have the wifi password so she said yes and it was given to us. All of us were trying to connect to the wifi and while talking amongst ourselves the staff was going on about how we need to order as soon as and our time limit has already started even if we cant order yet due to wifi connection; She told us if we could use just one phone for everyone. We were trying to connect but none of us can, we were rushed. So we tried to get the attention of the staff, again.. a man came to attend to us and he was kind enough to let us order on a piece of paper instead (we didn't know this was an option) that waitress couldve given us that option other than insisting that we try to connect on wifi and order as soon as). As we were trying to came to conclusion what to order, we were obviously speaking in our own language (tagalog). Another woman came to get our order in a very rude way and with a stinking attitude without saying anything and man told that our order is being processed.. a few minutes later the manager on shift came to us and we were asked to leave as “apparently” we made a comment to one of the staff “f** chinese” who were serving us. We were all shocked and appalled by this, not only we were embarrassed as we have been asked to leave the premises without hearing our side of story as the staff is now “too upset”to work, but shes taking the order of other table the manager said that she’s gonna take her staffs side because no way her staff would lie to her. we asked the manager if we could speak to whoever reported that as we are not aware of what had happened, we were told that they have a zero tolerance of any abuse towards their staff which we understand. We were in complete disbelief, as first we are all asians ourselves, I, myself, is working as a HR Manager in a care home - no way in my lifetime would I display any type of childish/racist behaviour towards anyone. I would like to point out that they were all making sneaky comments as were leaving the place and at one point I saw the staff we “apparently abused” high fiving the other woman who took our order ever so rudely. And you can hear on their walkie talkie that they were talking about us.

For someone who loves to eat out on a regular basis with a large group of friends and family, this is the first time I have experienced this and I have no words for how terrible the manager is and how unprofessional they all are.

After leaving the restaurant, I had a looked at their reviews in trip advisor and was not surprise by the fact what is written on their...

Just received the absolute worst service from this restaurant. I ordered a delivery and the driver could not find my place after consistently and repetitively giving him the directions. He hung up the phone on me about four times and consistently threaten to not order my food and to not refund me. It took 5 attempts of me giving him the directions for him to order me my food correctly. He would consistently shout at me over the phone telling me that it is not his job to be able to find where I live. I then said I will have to call your manager and tell them about this terrible service I have received with him replying I am the manager. I then proceeded to ring sushi Mania and ask to speak to their manager full stop you will not be surprised to know that the driver was not the manager and furthermore he had lied to me. This took a full 45 minutes of me having to give him the directions multiple times him shouting and threatening me not to give me that my money and not to give him a food in order for him to deliver it. The food is good but it is not that good to have to suffer when you have paid over £20 for one delivery. One other thing I will say is that I have ordered consistently from them twice in the same week and spent about £25 in both deliveries not just for myself but for others. First of all I loved this place up but now I can say I will never order from them again with the disgusting rude service I have received. I rang sushimania and spoke to their manager with her saying that it's my fault because my phone service is terrible not knowing I was outside this whole time so my phone service been terrible makes no sense. I am disgusted I will never order from here again. A word to the public never ever ever order from sushi Mania. Also when I have been to the restaurant twice already they provide better seating for people that know them. We asked to sit a booth there were two of us and she said no that's the part of 6 where as before two people came in that happened to be her friends the managers friends and she let them sit at said Booth which we asked for. They're restaurant and their service and the staff have no customer service skills they are disgusting and I will never be back and I advise you that are reading this to not go back again. The manager's name is Kim if you have any company speak to her or go to someone even higher. Do not order any delivery from this restaurant they will not get you your food on time or with...

Slightly upmarket spacious restaurant on three serving floors with "eat as much as you like" option - but ONLY for 2 or more people. As I was alone only option was a la carte. Food good quality - Kimchi, Flying Fish Roe Gunkan, Yellow Tail Sashimi fresh and very tasty but Rock&Roll Uramaki uneven with low ratio of protein. Soy sauce on table could be better quality. Meal finished with nice and not to sweet Matcha Fondant & ice cream 👌 Restaurant very clean include restroom, empty plates taken quick, reasonable waiting time for dishes. Now I need to explain why 4 not 5 stars : on arrive I was "welcome" by female server (wearing red shirt, short hair, middle age). Initially after first suprise that "eat as much.." offer is not for single person she pass me menu cart to decide and left me alone. Restaurant wasn't busy, about half of tables on one from three floors taken only. After few minutes I get her attention again and was taken to table. She quickly remove second plate and sheet to order unlimited menu (well,I was already told is not for me 😕). When I started to make order I have to ask her back twice because she show me back before I finish. And even when she repeat my drinks choice my tea didn't arrive. After some time I get attention of other server and he bring me my tea, hurray 😒. When I complaint to him about first approach and attitude of female he apologise - and soon after manager lady arrived. We had constructive chat with "we just open and we working hard to be best" conclusion. Processional and appreciate. So half star down, half up. BUT: unlimited menu is confusing, with extra charge for some of items and limit of 6 meals in one time per table, disregards how many people on table ! (Warning! if you didn't finish everything you could / will be charged full price 😱) If your child is over 1.2 m. will be charged full price (that mean my 6 y.o eating like adult ?! 😠). Rather expensive for families then... and there is compulsory 10% service charge on top of bill 👀 OVERALL good experience, with room for improvment, but worthy to give a try - and I wish them best, as I love good sushi and will...