After hearing so much of positive recommendations I had my first visit to the Barbican Pasta bar. I was pretty excited for this meal as two of my friends who dined with them very recently also told me it will be great. So five of us went in to have a nice Italian meal. Restaurant has a different vibe to it in comparison to the other restaurants in the Barbican, a lovely atmosphere to have a nice meal. Although can’t say the same about the service. I ordered the Lamb shank originally and the young waitress (Jiselle) came to me and said that they don’t have lamb, and I politely asked her whether I can get the same dish with chicken. She very rudely pointed the menu at me and asked me what you want from this. I wasn’t sure whether it was her way of talking or whether she was racist at first, so I let it pass even though it really ruined my mood. Then we were waiting for food and I accidentally spilled water on the table, The same waitress looked at me and our table , saw this and looked away and didn’t even bother to bring me some tissues.

The other waitress who was attending to another table saw this and she brought me tissues very promptly. It was very kind of her. The food was okay, I wouldn’t say it was extraordinary, but alright. Portion sizes are good and representation was on point. More than the main dishes the desserts were heavenly. Would highly recommend the desserts. After our meal, when we told to bring the bill the young waitress brought the bill and just when we were about to pay I noticed that they’ve charged me for the Lamb shank and not the chicken dish I ended up having. When I pointed this out the waitress very casually said she will get it adjusted, as if it was my fault. Didn’t even bother to say sorry.

Two of our friends visited the location just two days ago and two Asian servers had served them and they had a delightful first experience. Due to this experience we decided to go there again. I don’t think any of us will dine here again. Even if the food is great, it is the service that matters. More than anything, I felt a bit of racism in the air by the looks and the treatment we got. Customer service is key, and all customers despite their colour should be treated and greeted the same.