Positano — Restaurant in Plymouth

Had a dinner meal with friends here on a Saturday. The restaurant is usually fully booked and we had booked a week earlier.

Cons: The moment we stepped foot in the restaurant, no one welcomed us, we told one of the waiters that we had a booking, he asked for the name, he said something in Italian to his colleagues and took us to our table. Not a single thing that he did felt welcoming. He gave us the menus and left.

It wasn't clear who was serving us. Waiter #2 came to tell us about the chefs specials verbally, seemed very uninterested. Waitress #3 came to ask if we wanted drinks. Waitress #4 came to take our order but then waiter #1 came and finished her job. It all seemed very chaotic and 3/4 of the waiters seemed uninterested.

I asked for a starter to be served asap for my daughter as she's hungry, waiter #1 said he's also hungry in a passive aggressive way.

The food took 55 minutes exactly to arrive despite others being served way quicker. I asked for an update, I was ignored. I asked to speak to a manager, I was ignored. When the food finally arrived, waiter #1 said Here's your update. Zero Apologies.

The food I asked to be put in a takeaway box was put in a tin wrap as in the picture. Never seen any other restaurant do that in 3 continents.

We noticed some flies and tiny fruit flies in the restaurant.

Pros: The food quality was mixed, some dishes were amazing, others were way below average. My Calzone was amazing. We were offered complimentary bruschetta.

The manager coincidentally came to our table, she was made aware of the situation and she apologized and gave us a discount which we didn't accept. Apart from her apology, the way she managed the situation was by bringing waiter #1 for us to confront him, which is terrible management in my honest opinion.

Finally, I really felt unwelcomed and discriminated against at times, perhaps in a much more subtle way that you'd struggle to instantly realise. I made that conclusion after reading a few reviews mentioning racism from staff. So in conclusion, AVOID this restaurant if you're from any other...

By far the best Italian restaurant in Plymouth, if you're looking for an authentic Italian experience (both in terms of food & the restaurant's atmosphere!)

No other Italian restaurant that I've tried in Plymouth personally has even come close to replicating authentic Italian food like the food that they serve in Positano!

The quality of the food is unmatched, and I am yet to try a dish that I didn't enjoy; it's very rare to find Italian food of this standard in Plymouth so it's no wonder that this restaurant is so popular & highly rated! A very nice touch is that they give you free bruschetta before you have your meal, and it's the best bruschetta I've ever had!

The portions are huge so make sure you're hungry! Most of the pasta dishes I've tried have come piled high on the plate, and the Calzone was absolutely enormous! The prices are also very reasonable, and you definitely get your money's worth with the quality of the food & large portion sizes

The atmosphere is cosy & welcoming, and they play a good mix of Italian-feeling music at a comfortable volume that doesn't inhibit your ability to have a good conversation with friends and family over your meal

The staff are also very friendly & accommodating, which adds to the experience

Booking a table can sometimes be a bit difficult because of how popular the restaurant is, especially on weekends but it's well worth the...

I was accommodated nicely, on spur of the moment entry, and the restaurant lead ensured I got a seat

The food is absolutely great apart from the Canole, which tasted beautiful BUT a fork and spoon wouldn't break, i ate it with my fingers, when nobody was looking and it was shame as the presentation was lovely. . I was told the desserts weren't in the menu, but that was wrong, and my memory is fine. The scallops are divine, and the spaghetti is beautiful l, the best I've had outside of Italy.

Attitude problems with some staff more the women, the guys are friendly enough, is it a Sicilian thing? Discussed many thanks. If you can get your head around that, then fine. I felt I was treated like I was going to rob the place. This reflects other people's comments looking at them. I come as I am, from work NHS surgical, I like to eat out once a week. You tell a lot of people how things are. House wines are great. Lighten up. Take it on board. Be nice, work on it, I hope to return... very soon. Reply acknowledged I should emphasise it is beautiful as everything else, i must have eaten a lot of soft cannoli in my time, the twxture everything was superb... Thanks for the responses, I will return because the food...