Domino's Pizza - Reading - Oxford Road — Restaurant in Reading

I’ve been a more-or-less regular customer for the past two years, but my recent experience was extremely disappointing. I received a pizza with raw dough, which was chewy and inedible.

I immediately contacted Domino's Complaint Response and was asked to provide photos, which I did—five times. Fahreen initially requested the photos, then later asked for them to be resent as a PDF, claiming the original images couldn’t be opened. After I complied, he then asked me to send the photos again to his private account, stating that he was still unable to open either format.

This endless back-and-forth feels like I’m being given the runaround rather than a genuine attempt to resolve the issue. I’m highly disappointed by the lack of professionalism and the poor handling of my complaint.

After this experience, I’m no longer inclined to order from...

Well I’m actually a regular and I loved this place but had two bad experiences, my bbq wings one time didn’t have the sauce on the wings they were just oven baked chicken then cold sauce On the side I didn’t complain as I gave benefit of doubt and now today while on a time limit my pizza was undercooked the pasty IE. the photo u can see is dough still translucent and soft the veggies were falling off. I called the manager albeit he wasn’t the worst unfortunately he made me feel like I was lying as he said it’s not possible and then he asked to take pizza back and give new but as I said I time everything according so I can leave soon as, so I’m afraid won’t be coming back to this branch. Not listening to a nice customer and doubting them impacted this. And ive spent a lot on...

Just attempted to order a delivery on the phone as the website was faulty and wouldn't allow the process. The guy on the phone clearly didn't know what he was doing as during the call he put me on hold twice and had to speak with his manager 3 times and was also more interested in selling me a deal that I didn't want as I already knew what I wanted to order. After the lengthy process we then had a disagreement over the price as on the website the price was £20.49 but he wanted to charge me £29.00, I asked to speak to the manager who didn't come to the phone and then they hang up on me. Terrible service. Would never use your...