The Boundary — Restaurant in Reading

I previously visited the camberley branch to have bottomless brunch with my friends which we really enjoyed. Therefore, we thought we would come to your Reading branch for a change of scenery to enjoy the same brunch we knew and loved.

Unfortunately, upon booking in which we had a muslim friend who cannot drink, we were informed that they could not sit with us unless they wanted to partake in the brunch. After requesting the price of the non alcoholic alternative brunch we were told it was the same. Obviously our friend did not want to pay that much money for one brunch dish and soft drinks.

We arrived at the venue and came in 10 minutes late as I was waiting right outside the venue for my friend who was stuck in traffic. The server came outside and asked if we were there for bottomless brunch. To which I responded “yes”, she said “do you know you’re ten minutes late” I said “yes sorry, I was just waiting outside for my friend.” she said “okay im just having a fag break but you’ve forfeited your deposit as you didn’t call or email to let me know you’ll be late, go inside you’re the second table on the left, i’ll have a conversation with you guys when i come in”. To which we did and sat down.

The sever came in and explained the menu to us and that she would come over once every 15 minutes to take our order. We had a glass of Prosecco to start. Once we drank we sat waiting and then asked for the next one, she said “i won’t forget about you, i’ll monitor and come up to you every minutes for drinks so you don’t get double parked”. We completely understood however not having two drinks at a time, however, we were waiting without drinks for some periods of time. When we went to the Camberley branch, they brought out drinks once we finished ours.

This “15 minute rule” is also not advertised on the menu or online. I requested for the manger to send it to me after the meal however I haven’t received anything. I would like to see where it says this.

I don’t understand why it’s advertised as a “bottomless brunch” if you’re only allowed drinks every 15 minutes. I also do not understand where in the terms and conditions it states that you’re only allowed to have one drink every 15 minutes. I completely understand being refused service if too drunk however, being denied service for a deal that’s supposedly “bottomless” is absurd. You need to change the terms and conditions and state “one drink every 15 minutes” so it is a maximum 8 drinks per 2 hours offer, not a “bottomless” brunch as you had to wait with empty glasses until the next 15 minute increment.

Perhaps, you have updated the terms and conditions however, upon checking the menu in person and website online we could not see this stated. Upon asking for the Bill we requested if we could have another drink as we were asked to pay at 2:45 pm. Our booking was 1 pm to 3:30 pm we were asked to pay at 2:45 pm we were refused another drink and our server asked if we would like to speak to the manager to responded “Yes”, we waited for around 10 minutes, when the server came back with no manager explained the situation to us whilst tapping rhythmically on the table.

I explained how firstly, we could not speak to our muslim friends on the same table and they would not drink the alcohol as it was haram. The server responded, “that’s brilliant i loved that you used haram”, said sarcastically, “my sister is a muslim”. We were infuriated after this comment and left your establishment with no plans of coming back and very displeased.

Additionally, we asked for a copy of a receipt so which our server crossed her name off of. Therefore, please could we be emailed a copy of this receipt for...

Booked a table to watch sport for a fee of £10 on a weeknight. Arrived and our table was reserved which was a good start. Sadly from that point things went south. I went to the bar 15 minutes before kick off and asked if we could have a particular match on the screen in our booth. Was told yes and returned to my booth. At kick off time I returned to the bar and asked again. After 20 minutes of fumbling from the staff and repeated trips to the bar, the staff managed to get the correct channel on. By now we’d been waiting around 35 minutes for some food so we ordered more drinks via the app.. A strange man appeared at our table and interrupted our conversation with “we don’t have Budweiser here, what else do you want?” We presumed him to be a waiter and asked him about our food order. He laughed as if I’d told some sort of joke and said he didn’t have any food, and that it was “probably cooking”. Grand. The food arrived some 20 minutes later and was actually not bad which is why this review is 2 stars and not 1. To top it all off, my £10 booking fee was never taken off of my order because the staff didn’t seem to understand the system. Not a place we’ll be returning...

Visited for first time since it changed from Pavlovs Dog and it looks a lot more polished now. Plenty of well new and better placed screens than before. Now to my personal experience- I ordered a drink & unsurprisingly it was not available so I had to choose something else (it's a running theme for me, so may be just more down to bad energy surrounding me than their supply/availability issue). The young lady was nice and was a regular transaction. Went to order food a bit after and saw a different staff member. He didn't seem as positive as the lady and didn't seem too sure on a question I asked about my order, but he could've been new. I ordered the angry hash burger, which supposed to come with stilton and Cajun fries....and in typical me-getting-screwed-over fashion - the fries were bog standard and there was no stilton. I would've flagged this issue, however the obligatory 1 minute courtesy check never came. I was hungry so I just ate it. Don't know if the regular chef was on holiday, but whoever's cooking should familiarise themselves with the menu or customers should be informed of something is...