I love this place and come here every weekend; however, the service has been very disappointing recently.

On the 15th of October, I ordered a latte with soya milk, and my friend ordered a coffee. We sat and waited for around 15-20 minutes, and then I decided to go and remind the staff as they had forgotten our drinks. The soya latte was absolutely disgusting, which was made wrong. An elderly lady was very nice and offered us a free drink for our next visit.

On the 22nd of October, I was charged for soya milk even though it was supposed to be free. I only realized this when I got home.

On the 29th of October, I bought a latte and a latte with soya milk, but I was charged for the soya milk again. A new staff member was not aware that soya milk is supposed to be free, despite having worked there for the last two weeks.

On the 5th of November, I ordered tea, but after waiting for 15 minutes, I still hadn't received any tea. When I reminded the staff about my tea, they came to me after 5 minutes, saying that they didn't have the tea I wanted.

The staff constantly forgets about drinks, not aware about the menu and charges wrong. It would be great if the service could be improved as the place is very lovely.