The Lowry Hotel — Hotel in Salford

Adele in reception was the highlight. She gave outstanding 5* service and got my trip off to a great start.

But, after that, the 5*'s that the Lowry boasts became harder and harder to believe. The foyer is fine, nothing too great. The decor & design everywhere else is like a noughties local authority building at best. At worst it's clinical enough to be a hospital. There's no rhyme or reason to what they've done. The floors with bedrooms have hallways that feel like a bland airport hanger. The 3 misplaced & dusty cabinets outside the spa could never be present in any self respecting 5* hotel. The place is bursting with artificial plants - I didn't see one real plant throughout my stay. The room was fine. Beds are comfortable.

The breakfast was interesting. On the face of it, lots of selection and it's good quality. But, simple things are badly wrong. The grapefruit juice is fizzy and having worked serving breakfast in a hotel before I know it's because its not changed or cleaned often enough. I don't want to guess how long it was sitting in the glass jar. This is fine in a 3 or 4 star hotel, but not at this level when you're paying so much money.

The food from the kitchen was average. The staff carry coffee and tea to your table by the cup handle, not by the saucer and not on a tray. It's bad at the best of times, but it's not really cool when we're still in the midst of a pandemic.

There are red units where staff dump dirty crockery and glasses across the floor instead of bringing straight to the kitchen. The units are dirty. It's bad for hygiene and brings a really messy look to the overall breakfast room. The floor is dirty with used sugar sachets scattered across them.

The place is well staffed, but there's no organisation or leadership in how the team operate. Some staff are brilliant, others care slightly less.

Overall, standards are not high enough for this place to be 5*. It feels like they're living off the coat tails of having some Man United celebs staying from time to time and they are therefore justified in charging what they do. It's very clearly a management issue - the staff are doing what they're directed to do and I couldn't criticise any of them. The decor needs an uplift. 5* hotels should be unique and refined. This is neither.

I...

What was supposed to be a great double birthday weekend for my partner and i ( mine being the seventeenth, hers the Eighteenth) at the prestigious Lowry, turned out to be a masterclass in style over content, and i am being generous in my summing up of this hotel. Firstly, my partner paid £366 for a river view room. We got put on the corner with a cracking view of the apartment block opposite. To cheer ourselves up, we had a peroni out the mini bar, but alas, no bottle opener, so being inventive, i had to use the door frame latch. This is basics, Lowry! We had a toilet with a flush that went on forever, and a strange light by the skirting board we couldn’t switch off ( it’s ok, i used a cushion to block it) After returning from our evening out, we fancied watching a film. After ITV hub would not load up after several attempts, we gave up, and went to sleep. I was really hoping that a decent breakfast would rescue this stay, but alas, it was freezing cold, the black pudding was as hard as rock, and the only hot item was the coffee i requested. Absolutely dire! It seems the best was truly saved for the last, when my fiancee came to return the key cards, a rude member of staff accused her of not paying for the room. This was with a throng of customers behind her. She had. The operative at the paying desk had got our room number wrong ( citing 627, ours was 624) my partner was hugely embarrassed by this staff members rude behaviour, and humiliated, despite the staff member being completely unjustified in her dreadful attitude. I was outside taking a call, and she came out feeling completely humiliated and angry. Having stayed in several of my cities decent hotels ( Gotham, the Hilton et al) i can truly say I’ve had better service at a Travelodge. Were you worth £366 for a night of just bed and breakfast? Absolutely not. I actually feel robbed, and shall endeavour to inform any of my friends and family who may get any ideas that you are worth visiting, to steer clear. I am appalled you actually state yourself...

Perched majestically overlooking Trinity Bridge on the tranquil banks of the River Irwell, this upscale glass-fronted sanctuary epitomizes modern elegance and urban sophistication. Just an 8-minute tram ride from the bustling Victoria Station and the vibrant Phones 4u Arena, this architectural gem beckons discerning travellers seeking an unforgettable escape in the heart of Manchester.

Step into the lap of luxury within the contemporary confines of this exquisite hotel, where each room is a haven of comfort and style. Floor-to-ceiling windows adorn the walls, offering captivating vistas of the serene river or the dynamic cityscape beyond. Inside, guests are greeted by a harmonious blend of modern amenities and timeless elegance, with flat-screen TVs, iPod docks, and marble bathrooms adding a touch to the urban retreat. For those seeking luxury, suites boast fully equipped kitchens, spacious lounge and dining areas, and complimentary Wi-Fi, ensuring a truly indulgent stay. Culinary delights await at the trendy restaurant, where innovative British dishes tantalize the taste buds amidst a chic and inviting ambience. Indulge in a decadent champagne breakfast, savour traditional afternoon tea, or immerse yourself in the lively rhythms of live music on Sunday mornings. Meanwhile, the upmarket bar beckons with its terrace offering sweeping river views, the perfect spot to unwind with a signature cocktail or a glass of fine wine.

Additional amenities abound, promising a wealth of experiences to suit every desire. Relax and rejuvenate in the luxurious spa, invigorate your senses in the state-of-the-art fitness centre, or dance the night away in the elegant ballroom. With its unparalleled location, stylish accommodations, and an array of indulgent amenities, this glass-fronted oasis offers a sanctuary of sophistication and serenity amidst the vibrant pulse...