Absolutely terrible and would never return! What a waste of nearly £100!!

After a terminally I’ll diagnosis recently we were looking forward to our trip to the theatre.

Im a believer in supporting our local independent businesses and saw online that this was an independent local business that supports local suppliers.

We arrived and were greeted after a few minutes by a young lady waitress who showed us to our table. She gave us menus and I saw online they did a pre theatre set menu so asked for this. She said she ‘didn’t know if they were doing them today’ and went away what I thought was to check. While we’re waiting we noticed that the menu given was totally different to the online menu and I mean the main menu now no the pre theatre menu ( as we hadn’t had that yet). So I was a little dismayed as I had like a coupon dishes in the online menu and was looking forward to that.

We noticed after waiting a little while that the waitress who was going to check on the theatre menu was showing other guests to their tables and taking orders, so she must have completely disregarded us. Yet again we asked another young lady waitress about the pre theatre menu and she went away to check and brought us it a short while later. As it turned out there were no vegan options on the theatre menu and so we ordered from the main menu.

Everything seemed to be going fine and then our appetisers were brought out. As they were given to us the waitress (who was very nice) said she had made a mistake and our mains were ready now also can she bring them out? I was firm and said no as I have a disability and have swallowing problems so eating takes me a little longer and so it would be cold. She said ok and went away.

Appetisers were very nice.

The mains came out and my daughters Vegan burger must have been kept warm from when it was made in error as the fries were cold, the vegan cheese slice was all dried up also. My wife’s burger was dried up, the fries were cold and the chilli was cold. I firmly believe they had been kept warm and they expected us to eat food made in error by the establishment.

We asked for the meals for my wife and daughter to be re made and then after a grudgingly look they took them away to make them. The lady (another different waitress), asked if anyone was warm to take off the plate and eat it whilst she asked for the rest to be re made. 🤬

My sons and mine sausage and mash was cooked fine. No cutlery was given with the mains so we had to ask for it.

The re made food was brought after a short while and my wife and daughter started to eat. They said the food wasn’t nice at all and the establishment is quite pricey (which is fine for quality food, which we expected).

As my daughter ate her food she noticed that where we were brought in, the gap we came through with our wheelchairs (myself and my son are disabled) had been filled because they had put another table there!! They were a couple dining on the table. My daughter asked a waitress why they had put a table there and how were we to get out? The reply was ‘Don’t worry about it they can just move to let you past’!!

We asked for the bill and they had added nearly £10 on the bill for service charge?! My daughter asked why and is it optional? She was told ‘Yes it is optional and she could remove it if we wanted’. My daughter said yes as service had been terrible. It should never been added.

The bill was just over £90 and I’m sure the other chain restaurants could have provided superior food and service and so will not return again.

We then had to go and ask the couple dining could they just move a little so we could get out. Very embarrassing!

In summary: Online main menu doesn’t exist! Service poor! Higher price for sub par food! Hype of the impression given online does not match the dining experience!