Cobbs Cafe bistro — Restaurant in Scotland

Absolute disgrace. Unbelievably terrible experience and extremely rude staff and owner. First of all this review in not about the food quality because I didn’t even get the chance to try their food. I was on a two day tour in the highlands with my family and we had a short stop at Fort Augustus to grab some lunch. There were clearly better options for food with better ratings but they had long queues and we were running out of time so unfortunately we had to settle for this place even though the ratings and reviews were concerning. My 4 year old who was starving from a long day on the road ran towards the ice cream display. To our surprise one of the staff walked up to us and told my wife to control her kids or leave!! We asked to speak to the manager to complain about this. We told the owner that there should be a nicer way to deliver the same message. He responded by saying this is a busy restaurant so apparently according to him busy restaurants should have rude staff by default. While talking to the owner, one of the staff wanted to get past me and instead of simply saying “Excuse me” she kept tapping on my back. When I told her to not touch me without permission the owner told us to get out of the restaurant. What you are about to read actually happened, the owner threatened to KILL me if I didn’t move away even though I was already out of his property.

Simply a nightmare. Fortunately, this is the only bad memory I will have...

Absolutely trash customer service, blonde lady who I assume is the owner, was beyond demeaning, condescending and absolutely self-righteous. We bought 4 scoops of ice cream and drinks and walked out to the terrace to sit by the water. We noticed that a few chairs were placed by the entrance of the terrace with a sign that said "Cobbs Cafe cutomers only". My partner went in to check with the male staff running the till if it was alright for us to sit there, to which he responded with a shrug of the shoulders and a "sure", completely unbothered. Halfway through, the blonde lady storms out and starts yelling at us, saying the terrace was closed. When we explained that we had the courtesy to ask before sitting down and given the green light, we were met will a dramatic sigh of annoyance and an eye roll. We gathered our things and left the terrace immediately, making sure to leave everything the same as it was when we arrived, despite it not being our fault. With an hour journey ahead of us, we decided make a stop to the toilet. The same Karen came charging at us, slamming a broom in our path and saying "Sorry toilet's closed" snobbishly. There were other customers queueing for the toilet but we were told the last person allowed in was the guy standing in front of us in line. This was a shocking 30 minutes before closing time. Maybe if you get off your high horse you'll soon realize that customers are what keeps your business...

We were staying in apartments above Cobbs so this was our morning go to for breakfast. We tried both the full breakfast and bacon rolls. Both were good. The only negatives, no mushrooms and a very small offering of beans, but these are minor points as I'm sure the portions are more than adequate for most, we just happen to have a larger appetite first thing. The quality of ingredients weren't 1st class, but didn't make it any less tasty. Bit pricey if you're planning on having a full english every morning as for the 2 of us it was £36, but this did include a pot of tea each. The staff are lovely and very accommodating, even when I asked for 2 tea bags as I do like my tea rather strong. My only other gripe is that on our last morning the entrance door to the cafe had been wedged open, presumably for ventilation, altho not ideal when it's minus degrees outside as it became uncomfortably cold and our breakfast cooled very quickly. Several people commented on how chilly it was but it seems the door was not for closing..lol. The staff may have been functioning at a higher temperature as it was busy but please, a little more consideration for customers paying good money for a hot breakfast who do not want to sit...